Information Technology Technical Support

Keep Straticon's people, systems, and data running securely, every day. Straticon is seeking an Information Technology Specialist to support our IT department and end users, ensuring the efficient and secure operation of hardware, software, networks, and mobile devices across our offices and job sites. You will report to the IT Director and work closely with leadership, vendors, and end users to keep systems running smoothly. This role is a strong fit for someone who enjoys solving problems, communicating clearly with non-technical users, and taking ownership of both daily support and longer-term security initiatives. WHAT YOU WILL OWN New-hire and offboarding setup, including devices, software, and secure account access. Day-to-day help desk support for hardware, software, networks, and mobile devices. Asset tracking and inventory, ensuring all devices are registered, secured, and in compliance with company policies. IT infrastructure setup and maintenance across offices and job sites, including printers and other networked devices. Vendor coordination for hardware, software, and IT services. Design and implementation of IT security policies, procedures, and governance standards. Network, cloud, and endpoint security, including firewalls, VPNs, MFA, and access control models. Incident response, including breach detection, containment, and resolution. IT training sessions for staff, developed and delivered with the Employee Outreach Department. HOW THE ROLE FITS OUR TEAM The Information Technology Specialist reports directly to the IT Director and works closely with the Employee Outreach Department to support every employee across Straticon's offices and job sites. This role combines hands‑on daily support with a growing voice in shaping the company's IT security strategy, offering exposure to every layer of the organization's technology environment. WHAT WE ARE LOOKING FOR 3-5 years of experience in an IT support, help desk, or systems administration role. Bachelor's degree or equivalent experience in Information Technology, Cybersecurity, or a related field preferred. In‑depth knowledge of IT security principles, techniques, and best practices. Proficiency with network security tools such as firewalls, VPNs, and intrusion detection/prevention systems. Experience with cloud security, endpoint security, and secure configuration management. Strong understanding of encryption, multi‑factor authentication (MFA), and access control models. Experience with incident management, including breach detection, containment, and resolution. Strong troubleshooting skills, with the ability to diagnose and resolve issues quickly. Excellent written and verbal communication skills, with the ability to explain technical solutions to non‑technical users. Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. WHY JOIN STRATICON Play a hands‑on role supporting the technology behind Straticon's offices and job sites throughout South Florida. Work closely with the IT Director and company leadership to shape IT security strategy. Gain broad exposure across help desk support, infrastructure, and cybersecurity rather than a single narrow function. Join a collaborative, entrepreneurial environment where initiative, accountability, and sound ideas are valued. Enjoy a convenient on‑site fitness center and on‑site childcare at our Deerfield Beach office. COMPENSATION AND BENEFITS Competitive compensation based on experience. Paid time off and professional development opportunities. Full‑time, non‑exempt position based in Deerfield Beach, with occasional travel to job sites as required.

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