Senior Relationship Banker

At WMCB, we are Where Relationships Matter. The primary responsibility of the Senior Relationship Banker position is to provide exceptional customer service through account openings and managing relationships of both new and existing customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer Service Consistently exceed customer expectations by providing hospitable, responsive, and professional customer service for all in person, phone, and electronic interactions with customers. Assist with basic and complex customer questions and/or issues relating to customer accounts while demonstrating the ability to resolve problems and prevent customer dissatisfaction, refer escalated issues to branch management. Operations Maintain a strong knowledge of bank procedures for opening and processing maintenance on accounts, complete all requests in accordance to established procedures. Provide a high level of accuracy with account opening and maintenance including account documentation, CIP, and Yellow Hammer. Strong knowledge of bank procedures for detailed account types such as trusts, estates, businesses, and treasury management. Provide assistance to all retail employees as an Onboard Expert, maintain highest level of knowledge with bank core processing systems. Provide operational support to branch by completing 2nd review on accounts and managing document tracking Perform CSR transactions as needed. Must complete all required annual training. Follow required federal and state regulations and related internal policies and procedures. Sales/Referrals Strong knowledge of bank products and services. Identify customer needs during transactions, account opening, account servicing, and problem resolution. Add value to customer relationships through recommending additional products and services that support their financial needs and/or strengthen their overall financial position. Make applicable referrals to specialized departments including retail loans, commercial loans, treasury management, and wealth services. Actively utilize onboard process for new customer relationships and accounts. Assist in management of branch book of business including outbound customer communication and performing annual reviews for personal and business customers as assigned. Maintain NMLS license and process consumer loan applications. Consistently meet or exceed goals as set by branch management. Teamwork and Leadership Display consideration for team members within the branch and throughout the organization. Demonstrate dependability in the workplace by being trustworthy, consistent, and reliable. Demonstrate professionalism through appearance, behavior, and communication. Demonstrate the Bank’s Core Values. Assist the CSR positions and Relationship Banker position with complex customer questions and/or issues providing approvals as needed. Assist branch management with business development, business reviews, and additional projects as assigned.

REQUIRED SKILLS/ABILITIES

Ability to influence-asking for the business and closing the sale Strong interpersonal and verbal/written communication skills Strong organization skills Excellent team player Attention to detail Ability to multi-task EDUCATION and/or EXPERIENCE High school diploma or equivalent Previous customer service experience 2 years banking experience in similar role Compliance All associates have a responsibility to understand the Bank’s BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties. When an associate has supervisory responsibilities, he or she will make certain that his/her staff understand the responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures. Any associate that fails to adhere to the BSA/AML Program or commits other violations of the Code of Conduct may be subject to disciplinary action up to and including termination. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is an on-site position. While performing the duties of this job, the employee is regularly required to sit, stand, use hands to touch, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Notice Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the employee will possess the abilities and aptitudes to perform each task proficiently. Ability means to possess and apply both knowledge and skill. This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position. This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully competent performance, and other non-discriminatory issues. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This position description does not create an employment contract, implied or otherwise than an “at will” employment relationship. This job description does not list all of the functions of the job. Management often assigns additional duties. This job description may be revised at any time. West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. #J-18808-Ljbffr West Michigan Community Bank