Community Engagement Specialist II

Job Introduction

This is moderately responsible technical and advanced administrative work involving community engagement activities, employee engagement initiatives, and departmental budget coordination.

Nature Of Work

This is advanced professional work involving neighborhood relations, stakeholder engagement, employee engagement initiatives, and departmental administrative coordination.


An employee in this class serves as a lead community engagement professional responsible for planning, coordinating, and facilitating public engagement activities designed to strengthen relationships between the City and residents, businesses, neighborhood organizations, and community stakeholders. Employees independently manage neighborhood engagement activities, coordinate stakeholder outreach efforts, support employee engagement initiatives, and assist with departmental budget administration and operational activities. Work requires substantial initiative, independent judgment, diplomacy, and the ability to effectively communicate with diverse audiences. Work is performed under general supervision and reviewed through results achieved, community response, and program outcomes.

Examples of Duties

Serves as lead liaison for assigned neighborhoods, civic associations, business organizations, community groups, and stakeholders.


Plans, coordinates, and facilitates community meetings, workshops, stakeholder discussions, and public engagement activities related to City programs and initiatives.


Builds and maintains relationships with neighborhood leaders, community organizations, educational institutions, businesses, faith-based organizations, and other stakeholders.


Coordinates and promotes community meetings, programs, and services designed to enhance quality of life and strengthen community participation.


Assists neighborhood organizations and community groups in identifying priorities, establishing goals, and leveraging City and community resources to address local concerns.


Researches community issues, analyzes stakeholder concerns, identifies emerging trends, and develops recommendations to support informed decision-making.


Coordinates internal employee engagement activities, recognition programs, employee events, volunteer opportunities, and organizational culture initiatives designed to strengthen employee participation and collaboration.


Represents the department at community meetings, public events, workshops, conferences, and stakeholder forums.


Prepares presentations, reports, surveys, informational materials, and engagement summaries.


Assists with administration of the department budget, including monitoring expenditures, processing invoices, tracking purchases, maintaining financial records, and ensuring compliance with applicable City policies and procedures.


Coordinates purchasing activities, procurement requests, and contractual services associated with departmental operations, events, programs, and initiatives.


Prepares budget-related reports, expenditure summaries, and supporting documentation for management review.


Monitors departmental expenditures and assists with ensuring efficient utilization of budgeted resources.


Provides guidance and technical assistance regarding community engagement best practices and stakeholder outreach strategies.


Performs related work as required.

Knowledge, Skills & Abilities

Working knowledge of : business English, spelling, grammar, and arithmetic; municipal organization; City of Tampa geographical area and demographics.


Ability to : establish and maintain effective working relationships with city officials, department representatives, members of community groups, and the general public; write and speak clearly and concisely in a variety of communication settings; deal with public relations problems effectively, courteously, and tactfully; be flexible in dealing with diverse audiences; evaluate information, draw sound conclusions, and prepare and submit oral and written reports; maintain files and databases.


Skill in : planning, marketing and coordinating neighborhood meetings; computers, MS Office and various digital technologies; preparing clear and concise written reports; maintaining paper and electronic complex records; composing, editing, and correcting draft correspondence and reports; maintain files and records; preparing reports.


Minimum Qualifications

Graduation from an accredited college or university with a bachelor's degree in communications, public relations, journalism, marketing, public or business administration or a related field and 2 years of experience in community outreach, community engagement, or similar experience, to include some administrative support experience.


OR


An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.

Licenses or Certifications

Possession of a valid driver's license required.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments


Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.


Conclusion

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