Director of Client Services #0405FM

Job Description

Job Description

A growing regional company is looking for a Director of Client Services to lead client relationships, account performance, onboarding, and long-term retention. This role is responsible for ensuring clients receive responsive communication, consistent service delivery, and a strong overall experience after the initial sale.

The right candidate will be a relationship-focused leader who can manage client-facing teams, work closely with operations, identify account growth opportunities, and ensure that client expectations are clearly understood and consistently met.

Key Responsibilities

• Lead the client services function and ensure a high standard of account support
• Manage and develop client service managers, account managers, or support team members
• Serve as a senior point of contact for key client relationships and escalations
• Oversee client onboarding, account transitions, renewals, and service reviews
• Partner with operations to ensure service delivery aligns with client expectations
• Identify opportunities to expand existing accounts through additional services or improved solutions
• Monitor client satisfaction, retention, issue resolution, and account performance
• Establish processes for communication, reporting, follow-up, and client documentation
• Support proposal renewals, pricing updates, and contract discussions as needed
• Provide leadership with regular updates on client health, risks, and growth opportunities

Requirements

Essential

• 7 or more years of experience in client services, account management, customer success, or operations support
• 3 or more years of experience leading client-facing teams
• Experience supporting B2B clients in a service-based environment
• Strong communication, relationship management, conflict resolution, and leadership skills
• Ability to manage escalations and maintain professionalism with senior-level client contacts
• Comfortable using CRM tools, account plans, service reports, and client performance data
• Strong ability to partner with sales, operations, finance, and executive leadership
• Proven track record of improving client retention and satisfaction

Preferred

• Experience managing key accounts or strategic client relationships
• Background in commercial services, staffing, logistics, facilities, or professional services
• Experience with renewals, account expansion, or contract management
• Bachelor’s degree in business, communications, or a related field

Benefits

$125,000 to $165,000 base annually, plus bonus potential

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit -recruitment-headhunters-bakersfield/

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

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Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.