Senior Maintenance Technician

Senior Maintenance Technician

The Senior Maintenance Technician is responsible for completing maintenance operations at assigned properties, performing and overseeing repairs, and ensuring all buildings and grounds meet safety, quality, and regulatory standards. This role acts as a team lead for other technicians, models best safety practices and work conduct, and ensures compliance with HUD, local, and agency requirements.

Key duties and responsibilities include:

• Troubleshoot, repair, and maintain complex mechanical, electrical, plumbing, HVAC, carpentry, and appliance systems across multiple properties.
• Provide support to the maintenance supervisor to lead, train, and supervise junior maintenance staff and work crews; serving as acting supervisor as needed.
• Manage and document preventive maintenance schedules and work orders using Yardi.
• Ensure timely responses to work orders, tenant emergencies, and make-ready assignments for vacant units.
• Complete and close out all work orders.
• Respond to and work the after-hours work scheduled when assigned.
• Complete regular inspections and assist in preparation for HUD Inspire inspections.
• Purchase supplies, services, and equipment and assist in maintaining inventory.
• Maintain a professional appearance, demonstrate professionalism with residents, peers, and other staff members, and provide excellent customer service.

Other job requirements include:

• After-hours work hours required.
• Timely and regular work attendance required.

Knowledge, skills, and abilities required include:

Interpersonal skills: Interact professionally while maintaining effective working relationships with MDHA Leadership, coworkers, company representatives, residents, and government officials; develop and maintain effective working relationships with residents and members of the public. Ability to work effectively under stress, close deadlines, and competing demands.

Expertise: Technical skills in maintenance. Experience with Yardi is highly desirable. Experience with HUD housing or similar regulatory environments.

Resilience: Willingness, mental and physical ability to perform the duties involved in this classification. The ability to perform work with or without accommodation requires the ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing; the power of observation; and other physical duties as required.

Employment standards:

Education and experience required: High school diploma or equivalent; technical/trade certification or degree preferred. Minimum 5 years of hands-on experience in property, apartment, or public housing maintenance, including advanced troubleshooting and repair. Demonstrated knowledge of building systems: HVAC, plumbing, electrical, carpentry, appliances, and building codes. Previous experience supervising or leading maintenance teams preferred. Ability to read and interpret technical manuals, blueprints, and schematics. Proficiency with digital work order tracking systems. Valid driver's license and insurable driving record. Ability to perform physical tasks, including lifting up to 50 lbs., climbing ladders, and working in varying environmental conditions.

Equipment used: Hand and power tools used in construction, and maintenance work; safety equipment; truck and other related equipment; must be able to operate a personal computer and a smart telephone.

Supervision exercised: Acts in a lead capacity over maintenance technicians. May direct the work of a maintenance crew in absence of the Supervisor.

License(s) required: Valid Tennessee driver's license. May be required to obtain Category 07 certification in pesticide application.