Lead Technician/Programmer

Company Overview

We are partnering with a growing custom integration firm based in Eden Prairie, MN (Minneapolis area), specializing in Savant-based smart home systems for residential clients. The company is in an active growth phase, led by a small, hands-on ownership team that works directly alongside the field team every day.

This is a people-first organization by design. Leadership is building a team of people who want to stick around, grow their skills, and have a real stake in where the business goes next, not just punch a clock and move on to the next opportunity.

Why Join Us?

• Ground-Floor Growth: You'll join a company that's actively growing, with real opportunity to move into more senior or leadership responsibility over time as the business scales.
• Real Work-Life Balance: Leadership isn't a fan of mandatory overtime and hasn't needed much of it. If you value your evenings and weekends, that's the culture here.
• They'll Invest in Your Growth: Want to pick up a certification that adds value for the team? Leadership is open to supporting it when you bring a clear business case.
• Direct Access to Leadership: This is a small, agile team where you'll work closely with ownership day to day, not buried under layers of management.
• A Team That Actually Hangs Out: Monthly office happy hours (with a golf simulator on-site), an annual holiday party, and plans to add more team-building events as the company grows.
• Bring Your Experience to the Table: Leadership genuinely wants someone who's seen how another company operates and can bring better ways of doing things back to the team. Good ideas are welcome regardless of who they come from.

Job Overview

We are looking for a Lead Technician/Programmer to take primary ownership of Savant system installation, programming, and client-facing support, freeing up leadership to focus on growing the business. This person will bring deep technical expertise and true independence: someone who can program and troubleshoot a full Savant system without leaning on tech support at every turn.

Beyond the technical work, this role is customer-facing. You'll lead installations, walk clients through their finished systems, and represent the company well in every home you're in. As the team grows, this role has real potential to take on more leadership responsibility over time, but it isn't meant as a quick stepping stone to project management. The right person wants to build a long career here as a technical leader.

Responsibilities

• Independently program, configure, and troubleshoot full Savant systems from start to finish.
• Lead the installation process on residential projects, including wiring, equipment mounting, and system setup.
• Lead and mentor other technicians on job sites; crew size varies by project.
• Conduct post-installation client walkthroughs and training so every client understands how to use their system.
• Diagnose and resolve networking issues independently.
• Serve as the primary technical point of contact for clients on active projects, maintaining a high standard of professionalism and communication.
• Document project-level work clearly for the team.
• Bring forward ideas for process improvement based on prior experience.

Qualifications

Required Qualifications

• Proven ability to independently program and install a full Savant system without heavy reliance on outside support.
• Strong networking troubleshooting skills.
• Excellent client-facing communication skills; comfortable representing the company inside clients' homes.
• A genuine interest in growing long-term with a company, not just moving through a role on the way to something else.
• Valid driver's license with a clean driving record.
• Must be willing to pass a background check and drug test.

Preferred Qualifications

• RTI programming experience.
• Lutron RadioRA or HomeWorks experience.
• Security/alarm system experience (Alarm.com, DSC).

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Company holidays
• Simple IRA retirement plan
• Short-term and long-term disability coverage
• Company-provided take-home vehicle
• Relocation assistance considered on a case-by-case basis
• Support for job-relevant certifications and training with a clear business case

Compensation

$34–$44/hour, based on experience.