Retail & Rental Multi-Unit Store Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The role of the Multi-Unit Store Manager is to lead all retail & rental operations at Stevens Pass, including Rental Center, The Edge Tune & Repair Shop, and Fall Line Sports. This Multi-Unit General Manager is responsible for onboarding of all employees, training of staff, scheduling to visitation trends, performance management of the team, guest and employee experience, achieving success with revenue targets and financial budgets, and supporting/leading resort initiatives and enterprise priorities.

Job Specifications: 

• Starting Wage: $80,168.40 - $84,000.00 + annual bonus
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes 

Job Responsibilities:

• Oversee both day & night store operations for all three retail & rental locations at Stevens Pass: Rental Center (staff size 60), Tune-Repair (staff size: 4) & Fall Line Sports (staff size 10)
• Partner closely with Food & Beverage, Mountain Operations, Base Operations, Skier Services, Ski School, Marketing, Nordic Center & other resort teams to deliver a seamless guest experience
• Demonstrate a One-Team mindset by supporting resort-wide initiatives, guest experience enhancements, special events & peak operational periods
• Build strong cross-functional partnerships by collaborating with resort leadership, support departments, and operational teams to align priorities, solve problems, and support business objectives
• Serve as a member of the Resort Leadership Team ( R LT)
• Align with department/divisional & resort leadership to solicit/receive feedback on store performance & staff/leadership effectiveness, and implement continuous improvements on opportunities
• Review and document employee performance and behavior and provide meaningful feedback for improvement and/or recognition
• Recruit, hire, train, coach, develop and maintain a high performing team
• Generate sales, and manage operational budgets by balancing labor margins with store revenue
• Demonstrate and maintain a professional standard of guest service
• Manage inventory control and meet or exceed inventory goals
• Role model and administer company values, policies & procedures, and loss prevention techniques
• Maintain a clean, organized & safe working environment, including "own your area" maintenance upkeep (e.g. snow-removal & interior/exterior facility upkeep)
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Maintain retail merchandising standards
• Other duties as assigned

Job Requirements:

• High School Diploma or GED Equivalent
• College degree or military experience equivalent (preferred)
• 3+ years of rental/retail supervisor and/or hospitality experience
• 3+ years in a leadership role with direct reports
• Strong computer literacy including Microsoft applications
• Ability to work a flexible schedule including nights, holidays & weekends 
• Must be able to communicate fluently in English
• Must be able to lift 30 lbs.

The expected pay range is $80,168.40 - $84,000.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517480
Reference Date: 09/11/2026 
Job Code Function: Retail Ops