Patient Liaison

Your future role at a glance

Location: Indianapolis, IN

Facility: Ascension St. Vincent

Department/Specialty: PreSurgery

Schedule: PRN, Day shift as needed. Open every day 8:00am-8:30pm

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Retirement: 403(b) plan
• Well-being support: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources

How you'll make an impact in this role

• Establish early contact and build trust with families to keep them updated and ease their anxiety during the surgery journey.
• Connect patients, families, and medical teams to ensure clear communication and quickly resolve any issues.
• Confirm all pre/post surgery checklist items are complete to ensure a smooth transition into the next stage of care.
• Address and resolve patient complaints immediately to restore trust and improve their hospital experience.

What minimum requirements you'll need

Licensure / Certification / Registration:

• BLS Provider preferred. American Heart Association or American Red Cross accepted.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate'
  degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

What additional preferences we're seeking

• Hospital experience

Equal employment opportunity employer


Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice


Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Responsibilities

• Establish early contact and build trust with families to keep them updated and ease their anxiety during the surgery journey.
• Connect patients, families, and medical teams to ensure clear communication and quickly resolve any issues.
• Confirm all pre/post surgery checklist items are complete to ensure a smooth transition into the next stage of care.
• Address and resolve patient complaints immediately to restore trust and improve their hospital experience.

Qualifications

Licensure / Certification / Registration:

• BLS Provider preferred. American Heart Association or American Red Cross accepted.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate'
  degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.