Service Delivery Manager (ITIL Certified)

Virtual Vocations Inc

Seeking a Service Delivery Manager (ITIL Certified) to lead a ServiceNow managed services engagement in a full-time capacity, where the candidate will manage platform delivery, oversee operational services, and collaborate with stakeholders to ensure successful engagement outcomes. Key responsibilities Serve as the primary contact for customers, owning platform delivery and backlog prioritization Oversee end-to-end delivery of ServiceNow operational services, ensuring KPIs and service-level targets are met Lead a multi-disciplinary delivery team, maintaining delivery quality and managing resource transitions Required qualifications Minimum of 5 years of ServiceNow platform experience in a managed services context Demonstrated experience as a vendor-side product owner of a ServiceNow platform Experience leading multi-disciplinary delivery teams in a managed services context Strong commercial awareness and experience in scoping engagements and account growth ITIL certification required; PMP or PgMP certification preferred

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Vacancy posted 13 hours ago

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