Retail Store Manager - 2261

Overview Retail Store Manager to join our team. Compensation ranges from $14.70 to $24.50 per hour with a lucrative monthly bonus potential based on store performance. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open 9AM–6PM; many stores are closed on Sundays. Earned Wage Access program is available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle). Ability to earn unlimited commissions above hourly base rate. Vacation: one week after six months of active, full-time service; additional week after one year; 2 weeks on each anniversary thereafter; 120 hours after five years (adjusted per local requirements). Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years (adjusted per local requirements). Employee discounts from day one of active employment. Tuition Reimbursement up to $2,000 per year for full-time employees who meet program requirements. Access to over 10,000 discounts via FirstCash Perks. Auto-enrollment in the FirstCash 401k program after six months of employment. Access to FirstCash Pet Insurance program. Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager is accountable for day-to-day store operations and creating a positive, productive environment. Responsibilities include leading, coaching, and developing store employees; recruiting and retaining top talent; maximizing financial goals and managing customer relations/satisfaction; promoting a customer-centric environment; and analyzing financial statements to ensure goals are met and adjustments are made as needed. The Store Manager will uphold asset protection programs, use marketing tools to promote the business, and target new customer acquisitions. Employees interact with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. This position offers a competitive wage plus a bonus based on store performance. Pay is determined by location, qualifications, and experience. Reports to the area District Manager. Responsibilities of a Store Manager This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed. Foster a customer-centric environment by engaging customers professionally and addressing issues promptly. Monitor and assist in training Pawnbrokers to meet FirstCash standards. Recruit top talent through company-prescribed channels. Open/close the store, count cash drawers and merchandise, and ensure procedures protect assets. Ensure asset protection through inventory control, safety procedures, documentation, and loan security. Administer store processes including inventory, loan management, merchandising, store systems, and reporting. Evaluate financial statements and drive profitability through communication and goal-setting. Ensure operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to maintain value and integrity of loans. Complete assigned tasks and self-development training as requested. Communicate clearly with employees about the store’s mission and profit objectives. Stay up-to-date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law. Demonstrated ability to effectively supervise others. Ability to work with firearms and become firearms certified. May be asked to assist customers outside the building or retrieve products from exterior storage. Minimum Age: 18 years old. High School Diploma, GED, or equivalent experience. Ability to work in multiple locations as needed. Flexible retail schedule, including weekends and holidays. Store Managers will work 45+ hours per week; hours are not guaranteed and depend on business needs. Computer literate; able to operate POS systems and common office machines. Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills. Analytical skills; cash handling experience required. Ability to work independently with minimal supervision; strong work ethic and business sense. Bilingual applicants are encouraged to apply. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Details provided during the interview process. Notes The information in this description is not an all-inclusive list of duties and responsibilities. Management may assign/reassign duties at any time. Duties may change due to reasonable accommodation or other reasons. Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements.

• Earned Wage Access is provided by NetSpend; signup is required; restrictions and fees apply.
• * FirstCash 401K program is available to all employees 21 years or older.
• ** Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the position.

Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr Cash America Pawn