DHS PROGRAM SPECIALIST - 06162026- 78459

Job Information State of Tennessee Job Information Opening Date/Time: 06/16/2026 12:00AM Central Time Closing Date/Time: 06/29/2026 11:59PM Central Time Salary (Monthly): $3,631.00 - $5,434.00 Salary (Annually): $43,572.00 - $65,208.00 Job Type: Full‑Time Location: Nashville, TN; statewide Department: Human Services Position(s) located: Department of Human Services, Davidson County This is a hybrid position This position requires a criminal background check and may require disclosure of criminal history For more information, visit Qualifications Bachelor's degree and five years of full-time professional experience in one or a combination of the following: social services, human services, education, accounting, auditing, program policy development, federal program contract management, case management, eligibility determination, and/or social services grant coordination. Graduate coursework in any social services field may be substituted for the required experience, on a year‑for‑year basis, to a maximum of two years. Additional full‑time professional experience in a listed field may substitute for the required education on a year‑for‑year basis to a maximum of four years. Experience equivalent to three years in human services work as a state employee or under contract with the State of Tennessee. Applicants may be required to complete a criminal history disclosure form, agree to release all records involving their criminal history, and supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Overview This classification performs human services program evaluation and consultative work. An employee in this class is responsible for the evaluation of human services program delivery or the interpretation of policy and procedure for a region, central office reviewer, or policy writer. This classification differs from the DHS Program Coordinator, who acts as the lead policy writer for program policy and procedure development and coordinates program delivery in accordance with policies and procedures. Responsibilities Identifies training needs and develops and/or conducts specialized training for staff, contracted agencies, and community organizations. Reviews casework and provides guidance and direction to staff; monitors individual or group performance and provides feedback to supervisors. Reviews existing policies and procedures and suggests improvements to enhance program service delivery, quality, and timeliness; evaluates effectiveness of program delivery. Serves as a technical liaison by reviewing, interpreting, and explaining current or updated policies and procedures to staff, contractors, or partners, ensuring clear understanding, implementation, and compliance with regulations. Disseminates program information and promotes divisional programs to staff, providers, internal/external partners, contractors, and the public; develops and maintains constructive and cooperative relationships with partners to accomplish tasks and projects. Identifies, develops, and implements long‑range objectives and strategies to improve quality of service, achieve program goals, and ensure efficiency; analyzes information and evaluates results to determine best solutions and solve problems. Compiles, categorizes, calculates, verifies, and/or analyzes data, statistics, or other information from various systems and external sources to ensure adherence and support leadership in strategic initiatives. May provide input into new technologies and assist with user acceptance testing. Competencies Decision Quality Optimizes Work Processes Organizational Savvy Communicates Effectively Situational Adaptability Knowledges Customer and Personal Service Clerical Law and Government Skills Active Learning and Listening Complex Problem Solving Critical Thinking Judgment and Decision Making Reading Comprehension Abilities Deductive Reasoning Inductive Reasoning Problem Sensitivity Written Comprehension Tools & Equipment General Office Equipment Computer/Laptop/Tablet #J-18808-Ljbffr Tennessee Department of Human Services