Assistant Store Director @ Knoxville Zoo

Assistant Store Director

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

This position along with a Store Director (SD) leads a specific store. In partnership with the Store Director, the Assistant Store Director (ASD) is responsible for building and retaining a high performing and diverse workforce of Sales Leads and team members. The Assistant Store Director in collaboration with the Store Director is responsible for communicating, inspiring and leading e|n's vision and strategy to the store team and partner's management team. In partnership with the SD, the ASD leads the store team to meet net income goals, sales goals, per caps and all Operating and People objectives through execution, coaching and accountability. The ASD in partnership with the SD is responsible for overall guest service and merchandise presentation in their respective store. The ASD is responsible for maintaining good relations with their respective partner and building a web of relationships throughout the partnership.

Key Responsibilities and Accountabilities

Leadership and Team Member Results

• Communicates clear expectations and holds team members and self accountable to all e|n standards of performance and behavior.
• Recruits talent.
• Identifies, develops and leverages existing talent to meet both short term and long term business objectives.
• Drives the development of e|n talent through training and communication to cultivate an environment of high team member engagement, learning and commitment.
• Maximizes both the team and individual performance levels through effective utilization of Company's performance management process.
• Motivates, retains and stabilizes a team through appropriate reward and recognition in partnership with the SD. Develops an exit strategy for team members who do not meet the required proficiencies.
• Recognizes and rewards behaviors that are in alignment with e|n's core values.
• Resolves HR/guest service issues in partnership with Store Director and HR.
• Builds strong relationships with e|n team members to align and support execution of store specific business results.
• Actively pursues opportunities to promote self development.
• Creates a learning environment by modeling e|n core values.
• Fosters Partner and SSC team member relationships to support business initiatives and growth.

Business and Financial Results

• Achieves store's sales, per cap and net income budget.
• Achieves store's payroll rate, inventory goal and expense targets.
• Maintains initiatives that are implemented within budgeted guidelines.
• Consistently looks for methods to reduce expenses for maximum sales productivity.
• Collaborates with SD to identify trends, resolve issues and drive store strategies to meet e|n shrink goals. Passes all Loss Prevention audits.
• Collaborates with SD to optimize payroll utilization.
• Effectively utilizes reports to analyze business trends and opportunities to make effective business decisions.
• Works assigned schedule.

Management and Operating Results

• Executes short and long term business goals in partnership with Store Director.
• Communicates and drives e|n's strategic direction. Utilizes planning pyramid to coordinate short and long term store goals with store team.
• Accountable for training and providing a consistent guest experience through friendly, knowledgeable and efficient service utilizing e|n guest service and partner guidelines.
• Responsible for maintaining visual presentation directives as communicated by SSC. Identifies, develops and trains existing talent to present visually compelling stores consistent with e|n standards and guidelines.
• Champions all e|n initiatives and ensures sustainability.
• Responds and reacts to all communication in a timely manner.
• Performs all non-revenue generating tasks as required such as, expense control, loss prevention training, etc.

Guest and Partner Results

• Accountable for overall guest service and ensures all team members exceed e|n Cares standards.
• Influences store and company growth strategies by sharing partner and market insights with Store Operations and Purchasing Teams.
• Develops and maintains a strong alliance with all partners with a goal to maintain long term relationships.
• Insures a clean, organized and safe environment for guests to shop in.
• Participates in regional philanthropic activities.

Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Assistant Store Director is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Assistant Store Director must frequently lift and/or move up to 40 pounds.

Bring your passion and talent to our team! Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us!

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We're committed to creating an inclusive environment for all Team Members.

Event Network offers full-time team members a comprehensive total rewards package with a variety of coverage options.

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.