Mitigation Project Manager

Job Description

Job Description

Description:

About this Role

When disaster strikes, Paul Davis Restoration helps families and businesses recover from fire, water, mold, and storm damage. As a Restoration Project Manager, oversees residential and commercial restoration projects from start to finish, restoring not only properties, but also peace of mind. This includes managing job timelines, budgets, technician and temp labor usage, documentation, and customer communication. This role directly supports Paul Davis Restoration of NW Chicago’s operational success by ensuring projects move efficiently, safely, and with exceptional customer care so clients can return to their homes or businesses as quickly as possible. 

Why Join Our Team?

Paul Davis is an industry leader in restoration and reconstruction, focused on delivering extraordinary care to homeowners and businesses in their time of need. As we expand into Chicago, we are building a high-performing team rooted in accountability, communication, empathy, and continuous improvement. Every role matters, and Mitigation Project Managers play a central role in coordinating the work that restores lives and properties.

Why Our Team Needs You

The Mitigation Project Manager is the backbone of our restoration operations. We need strong a communicator and organized leader who can manage multiple jobs, provide excellent customer experiences, and ensure financial performance stays on track. You will thrive in this role if you enjoy problem-solving, leading teams, and delivering results in a fast-paced environment.

Duties and Responsibilities

• Manage emergency mitigation water and fire projects from initial assessment to hand-off to our reconstruction team.
• Coordinate internal mitigation teams and subcontractor temp labor schedules and tasks.
• Develop and manage project budgets, timelines, and documentation.
• Communicate regularly with homeowners, insurance adjusters, and colleagues.
• Ensure job scope is compliant with IICRC standards and insurance/TPA SLAs.
• Maintain complete and accurate documentation with photos of all jobsite measurements, equipment and activities.
• Write Mitigation estimates in Cotality Estimate and Verisk Xactimate.
• Conduct job site visits to assess progress, quality, and customer satisfaction leading to 5 star Google reviews.
• Resolve issues proactively and professionally to keep projects moving and restore properties in a timely manner.
• Ensure all work meets OSHA safety requirements and Paul Davis quality standards.

Compensation and Benefits

• Total Compensation Target Range: $87,000 - $112,000
• Base salary of $65,000-75,000 (based on experience).
• Commission structure based on Job Profitability.
• Performance bonuses and referral incentives.
• Company provided vehicle and cell phone.
• Paid training and certification reimbursement.
• Health, dental, and vision insurance options.
• Paid time off and sick days.
• Career development and leadership pathways
• Supportive, positive team culture where your work makes an impact.

Our Culture and Values

We’re more than just a service provider—we’re people who care deeply about our community and the customers we serve. We operate by four guiding Core Values :

• Deliver what you promise
• Respect the individual
• Have pride in what you do
• Practice continuous improvement

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Requirements:

Required Experience & Skills

• 2–5 years of project management experience (restoration, construction, or related field).
• IICRC WRT, ASD and FRST certifications required.
• Strong understanding of job costing, scheduling, and subcontractor management.
• Excellent customer communication and conflict resolution skills.
• Ability to read and develop scopes, plans, and estimates.
• Organized and detail oriented.

Preferred Qualifications

• Experience with Xactimate, Cotality and/or restoration management software.
• Experience with Mitigate, Encircle, DocuSketch or other mitigation documentation software.
• Experience working with insurance carriers or adjusters.
• Additional IICRC certifications including AMRT, MRS, BMI, TCST, and/or CPT 

Additional Requirements

• Valid driver’s license
• Ability to pass background check and drug screening
• Ability to visit job sites, climb stairs, lift/carry at least 50 lbs and inspect structures
• Authorized to work in the U.S.

Who This Role Is Right For

• Someone who communicates clearly and professionally with customers, adjusters, and colleagues.
• Someone who stays organized and detail-oriented while managing multiple projects.
• Someone who is customer-focused, empathetic, and steady under pressure.
• Someone who thrives in a fast-paced environment and adapts quickly.
• Someone who is reliable, accountable, and takes ownership of outcomes.
• Someone who values teamwork and aligns with the Paul Davis culture and values.

Training and Career Growth

At Paul Davis Restoration of NW Chicago, we believe in promoting from within. Team members who demonstrate accountability, leadership qualities, and a desire to grow may advance into higher-level or leadership roles as the business expands. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities. Mitigation Technicians often grow into Lead Technicians, Project Managers, or specialized restoration roles. We actively look to promote from within and support all team members advancing their career.

Schedule

• Full-time Position: Regular schedule Monday - Friday with some flexibility
• On-Call Requirements: Regular support after hours and weekends and during occasionally during holidays
• Primary Work Location: 4900 N Elston Ave, Chicago, IL 60630

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports hiring Veterans.

If you fit these characteristics and are excited about this opportunity, apply today with your resume and help make a difference when people need it most. All applicants will be reviewed and our hiring team will reach out to qualified candidates promptly for next steps.