Room Attendant

Room Attendant

Room attendants design the guest's comfort during their stay. Room attendant take pride in doing the little things for comfort of the guest in mind. Room attendant take ownership for the cleanliness and maintenance of the guest' rooms and around areas, helping create a positive experience for every guest. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
• Completes the Room Attendant Daily Report, correctly identifies the status of each assigned room.
• Will be required to clean a maximum of 12 rooms per shift
• Cleans entire bedroom area according to established procedures.
• Cleans entire bathroom area according to established procedures.
• Replenishes all guest room supplies according to established levels.
• Reports all repairs needed in guest rooms to the Supervisor.
• Reports all items found in vacant rooms to the Supervisor.
• Reports the status of the rooms as they are completed.
• Stock carts with linen and guest supplies.
• Follows proper safety, security and hospitality procedures.
• Reports any suspicious activities to Supervisor or Front Desk.
• Assists other team members and departments to contribute to the best overall performance of the department and hotel.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School Diploma or GED required.
• A least on year of hotel/resort experience.
• Must be able to perform the physical job duties of all Housekeeping team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Oaklawn is an equal opportunity employer.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.