Workplace Coordinator

Workplace Coordinator JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Workplace Coordinator at JLL, you will deliver comprehensive facilities management services while creating exceptional workplace experiences that enhance employee productivity, satisfaction, and engagement. This dynamic role positions you as a key operational partner who combines technical facility management expertise with hospitality-driven service excellence. You'll execute day-to-day operations including maintenance scheduling, vendor coordination, space management, and employee experience initiatives while serving as the primary liaison between facility teams, employees, and service providers. By driving continuous improvement in workplace functionality and maintaining operational excellence, you'll directly contribute to JLL's commitment to creating world-class work environments that support our clients' business objectives and foster thriving workplace cultures.

Serve as primary Planner/Scheduler for all maintenance activities, creating and managing work orders in CMMS platforms (Corrigo preferred) while coordinating schedules around employee events and high-traffic periods to minimize disruption

Oversee vendor and contractor relationships by issuing purchase orders, leading monthly performance discussions, and maintaining service provider matrices for operational and hospitality services

Monitor SLAs, KPIs, and employee satisfaction metrics monthly to identify improvement opportunities and implement corrective actions that elevate both facility operations and workplace experience

Provide "White Glove" service to executives and VIP visitors including meet/greet coordination, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices and professional courtesy

Manage operating budget allocations including employee experience programs, amenity services, and facility maintenance while processing accounts payable and receivable related to operations

Coordinate workplace amenities, conference room bookings, space reservations, and meeting technology support to enhance collaboration and support hybrid work models

Support employee onboarding experiences, workplace orientations, space planning initiatives, and special events while maintaining comprehensive documentation for compliance and quality assurance

Minimum 2 years of facility management, property administration, or workplace services experience with demonstrated customer service excellence

Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools

Proficiency with CMMS platforms (Corrigo preferred), Microsoft Office Suite (advanced Excel for reporting), TEAMS, and mobile applications for work order management

Exceptional organizational and management skills with proven ability to multi-task, prioritize competing responsibilities, and work independently without constant supervision

Outstanding written and verbal communication skills with demonstrated ability to build positive relationships with diverse stakeholders including employees, vendors, and executive leadership

Basic knowledge of building systems and technical skills including mechanical and electrical systems, safety regulations, and compliance requirements

Strong alignment with JLL core behaviors: Teamwork, Ethics, and Excellence

Bachelor's degree in Facility Management, Property Management, Hospitality Management, Business Administration, or related field

Certification in Facilities Management (CFM), Facility Management Professional (FMP), or related professional credentials

Experience with event planning, employee program coordination, hospitality service delivery, or workplace technology platforms and space management software

Previous vendor management experience for hospitality or employee service providers in corporate environments

Crisis communication protocol implementation experience for workplace emergencies or service disruptions

Knowledge of sustainability practices, workplace wellness initiatives, and space planning methodologies that prioritize employee collaboration and diverse work styles

Project coordination experience including budget tracking, timeline management, and cross-functional team collaboration

Location: Chicago, IL

Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,500.00 61,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay