Front Desk - Plastic Surgery & MedSpa office

Job Description

Job Description

Clevens Face and Body Speecialists

EXPERIENCED Front Desk Specialist

Full-time or Part-time positions available

Hours - 8am - 7pm Monday - Friday; 9am - 7pm Saturday; 11am - 7pm Sunday;

Location : Melbourne, Viera, & Merritt Island offices - must be able to report to all 3 offices as scheduled

WE ARE EXPANDING - NEW LOCATION~

Job Summary:

Clevens Face and Body Specialists is seeking a personable and highly organized experienced Front Desk Specialist to join our dynamic team at our esteemed plastic surgery practice. As the first point of contact for our patients, you will play a pivotal role in creating a welcoming and efficient experience, providing exceptional customer service and seamless administrative support. This position reports directly to the Practice Director.

If you are a motivated, detail-oriented individual with a passion for healthcare administration, we invite you to apply for the Front Desk Specialist role and help us deliver outstanding patient care at the forefront of our practice.

Preference will be given to candidates with experience in plastic surgery or dermatology offices, strong computer skills, and familiarity with EMR systems. The ideal candidate is professional, compassionate, efficient, and able to thrive in a fast-paced, multitasking environment.

Key Responsibilities:

Patient Interaction

• Greet patients warmly and professionally, ensuring a positive and welcoming experience from the moment they walk in.

• Assist patients with check-in and check-out procedures, ensuring all information is accurate and up-to-date.

• Manage phone inquiries, schedule appointments, and provide information with a high level of professionalism.

Appointment Scheduling

• Oversee appointment scheduling, optimizing provider time and patient convenience.

• Coordinate, confirm, and reschedule appointments, ensuring all necessary instructions are communicated.

Patient Registration and Records

• Collect and verify patient information to ensure accuracy and completeness.

• Maintain and update patient records in the electronic medical records system (preferably Nextech).

• Assist with obtaining necessary authorizations and referrals for procedures.

Administrative and Office Support

• Perform general administrative tasks including filing, scanning, and document organization.

• Handle incoming and outgoing communications such as emails and faxes.

• Post superbills and run daily reports to ensure accurate financial reconciliation.

• Maintain a clean, organized, and welcoming reception area.

• Coordinate with maintenance staff for repairs and improvements as needed.

Patient Education

• Provide patients with basic information regarding procedures, pre-operative and post-operative care, and practice policies.

• Distribute educational materials and resources to support patient understanding.

Coordination with Clinical Staff

• Collaborate effectively with the clinical team to ensure a smooth flow of patient care.

• Communicate patient arrivals and special requirements to nursing and medical staff.

Patient Satisfaction

• Gather patient feedback and proactively address concerns to improve the patient experience.

• Strive to enhance patient satisfaction through efficient, friendly service and seamless front-office operations.

Qualifications:

Required:

• MUST HAVE 3 YEAR PLUS OF MEDICAL OFFICE EXPERIENCE

• Strong customer service and communication skills.

• Experience with electronic medical records (preferably Nextech).

• Proficient in basic computer and office software.

• Exceptional time management and organizational abilities.

• Self-motivated with a strong sense of initiative.

Preferred:

• College degree.

• 2+ years of experience in a medical office.

• Experience in patient scheduling and insurance verification.

• Background in plastic surgery, cosmetic surgery, or dermatology.

• Proficiency in Microsoft Office (Word, Excel) and Nextech.

Benefits:

Full-time only

Health Insurance - 3 options

Dental insurance

Vision

$10,000 Basic life insurance

Long-term Disability

401K with match

Botox treatments - Quarterly

Filler - 2 x Year

Discounted treatments and products

Eligible employees qualify for waived surgeon's fee after one year of service; paying only facilities, anesthesia, and supplies

NO PHONE CALLS PLEASE