Market CRM Representative (Independent Contractor)

Description

Puzzle Healthcare is a mission-driven, rapidly growing post-acute care organization dedicated to reducing hospital readmissions and improving outcomes for patients transitioning from skilled nursing facilities back to the community. We partner closely with SNFs nationwide, combining clinical services with relationship-driven, data-informed support.

The Market CRM Representative is a local, field-based relationship role supporting a defined group of skilled nursing facilities within an assigned market. This flexible, part-time contractor position serves as a consistent, trusted presence on behalf of Puzzle Healthcare-strengthening partnerships, identifying early concerns, and supporting continuity between leadership touchpoints.

This is a local, market-specific 1099 independent contractor role with an expected commitment of 8-15 hours per month and no out-of-market travel required.
What You'll Do

• Serve as a consistent, in-person presence across assigned skilled nursing facilities
• Build strong rapport with administrators, clinical leaders, and front-line staff
• Reinforce Puzzle Healthcare's value through regular check-ins and relationship maintenance
• Proactively assess facility satisfaction and engagement levels
• Identify early signs of concern, disengagement, or operational risk and escalate appropriately to the Regional Director of Operations
• Track and report leadership and key staff turnover, ensuring smooth continuity during transitions
• Share high-level performance data and program updates with facility partners
• Act as a reliable communication bridge between facilities and regional operations leadership
• Represent Puzzle Healthcare professionally across all facility interactions

What You'll Gain

• A flexible, part-time opportunity to stay actively engaged in the skilled nursing space
• Meaningful impact on facility satisfaction, partnership strength, and patient outcomes
• Direct collaboration with regional operations leadership
• Hands-on exposure to post-acute partnership support in a growing, national organization
• The ability to build on existing market relationships while maintaining work-life balance

What We're Looking For

• Prior experience working in skilled nursing facilities (required)
• Strong understanding of SNF operations and leadership roles
• Excellent interpersonal and professional communication skills
• Comfort working independently with minimal day-to-day oversight
• Sound judgment and ability to identify when issues should be escalated
• Reliability, follow-through, and strong local market awareness
• Residency within or near the assigned market

Required Skills

Preferred Background

-Clinical experience in skilled nursing (PTA, COTA, LPN, or similar)
-SNF sales, liaison, or business development experience
-Existing relationships within the local skilled nursing market
-Experience managing multiple facility relationships