Technical Program Manager

Job Summary:The Commercial Card Program Manager is responsible for leading Encore Bank’s transition to In-House Issuing, establishing third-party processor selection, and ongoing. This project includes building the solution, migrating Encore customers to the solution, and establishing a platform that positions Encore for the future. This is a critical project requiring the candidate to leverage their extensive industry experience, to work independently, as well as work closely with Operations, Risk, IT/Technology, Finance/Accounting, Marketing, Sales, and frontline leaders. The role ensures that Commercial Card is positioned to win in the marketplace and supported with the right tools, training, and campaigns to accelerate growth.This role will evolve to support the ongoing success of the line of business and Encore customers, as well as helping keep risks in check, establishing and streamlining client-facing and operational processes, and continually monitoring vendors to achieve contracted commitments.Primary Responsibilities:The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.Lead in-house processing effort including:Network membership and BIN selectionsVisa / MasterCard Incentive NegotiationProcessor RFP & SelectionPlatform buildRisk assessment and establish internal risk management controls including fraudEstablish and formalize customer service modelCore G/L integration, settlementRevenue Share database creationCertification and UATPilot & Portfolio Conversion & cut overHelp with selecting pilot cohort to establish client feedback loopLiaison with agent bank project pertaining to portfolio conversionLead formal go live and ‘cut over’ to Encore platformTransition to BAUPerformance TrackingEstablish, track, and share dashboards on key commercialization and performance metrics (activation, utilization, fee income growth, and client retention), recommending course corrections as needed.Cross-Functional Collaboration & GovernanceEnsure all GTM activities are operationally feasible and compliant by partnering with Product Operations, Risk, Compliance, Legal, etc.Assist in design of future solution roadmap.Operational ExcellenceOversee end-to-end card client experience, simplifying how products are sold and implemented through stronger onboarding workflows, documentation, and handoffs across Sales, Operations, and Technology.Develop deep expertise in Encore’s commercial online banking platform and integrated Treasury ecosystem, including API-enabled capabilities.Adoption & Growth CampaignsDesign and execute targeted adoption and growth campaigns, including cross-sell and expansion plays by segment, region, and client profile.Partner with Marketing on client-facing campaigns, events, and thought leadership to support Treasury growth.Supervisory ResponsibilitiesN/ASkills and Qualifications:These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.Bachelor’s degree in Finance, Economics, Accounting, or a related field. MBA Preferred.5+ years of experience in Commercial Card / Treasury Product Management, Commercial Payment Sales, Product Commercialization, or Commercial Banking.Strong knowledge of Treasury Management solutions, including commercial card, payments, receivables, information reporting, liquidity, and digital/API-enabled channels.Demonstrated success driving product adoption, revenue growth, and sales enablement in a relationship-based banking environment.Ability to influence outcomes across multiple stakeholders without direct authority.Excellent communication and presentation skills, with the ability to simplify complex Treasury concepts for clients and frontline teams.Data-driven mindset with experience using metrics to guide pricing, adoption, and growth strategies.Willingness to travel approximately 15–20%.Computer and Office Equipment SkillsMicrosoft Office Suite including Word, Excel, and PowerPointPhysical Requirements:The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds.Specific vision abilities required by this position include, close vision, and the ability to adjust focus.Mental Requirements:The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesEncore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.Offered Benefits:MedicalDentalVisionEmployer Paid Life InsuranceSupplemental Life InsuranceEmployee Stock Program401K #J-18808-Ljbffr