Guest Services Representative

Description

Join our team as a Guest Services Representative and become part of a dynamic hospitality environment where your dedication to exceptional service will be celebrated. At Candlewood Suites, we believe in fostering a supportive and engaging workplace, empowering you to deliver outstanding guest experiences. You'll play a vital role in maintaining our reputation for guest satisfaction and cleanliness, ensuring every visitor feels at home.


With a commitment to employee growth, we provide training and development opportunities to enhance your skills and advance your career. Dive into a culture that values innovation and teamwork, offering competitive compensation and a welcoming atmosphere. Let's create memorable stays together, where your contributions make a difference every day.

Responsibilities

• Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)
• Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants, and shopping, and answers complaints or concerns by the guests.
• Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.
• Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges and any other necessary documentation.
• Promotes all Company/Brand loyalty programs
• Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations.
• Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a TDD (Telecommunications Device for the Deaf).
• Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.

Qualifications

• Must be proficient in cash handling, handling a multi-line phone, and clear communication between all staff members.
• Also able to complete tasks in a timely manner.