Service Advisor

Job Description

Job Description

Service Advisor at Milestone Auto Repair (Lowell, AR)

Milestone Auto Repair is growing fast, and we’re looking for a Service Advisor who can elevate our team, strengthen our customer relationships, and help us deliver the safest, most reliable automotive service in Northwest Arkansas.

Milestone isn’t just a repair shop — we see ourselves as public service advocates , committed to making our community safer through honest repairs, ethical communication, and excellent customer care.

If you’re a strong leader, a skilled communicator, and someone who thrives in a fast-paced service environment, this is an opportunity to build something meaningful with a team that has your back.

As the Service Advisor at Milestone, you will be the driving force behind our shop’s daily operations. You’ll manage workflow, communicate with customers, support technicians, and ensure every repair is handled with professionalism, clarity, and safety in mind.

• Lead customer communication with transparency, empathy, and professionalism

• Create accurate, ethical repair orders and present recommendations clearly

• Support technicians by managing workflow and distributing jobs efficiently

• Ensure all work meets quality and safety standards

• Calmly handle escalations and build long-term customer trust

• Maintain a well-organized, smooth-running front office

• Coach team members, reinforce cultural values, and improve processes

• Drive sales and shop performance without compromising integrity

You will be the face of Milestone — the person customers rely on for honest guidance and the person the team trusts for leadership and stability.

We reward leadership, skill, and performance.

• Up to $100,000+ per year for strong performers
• Monday–Friday | 7:30 AM – 5:30 PM
• No weekends
• Strong, steady workflow and supportive ownership

Milestone invests in its people and believes quality work comes from a team that feels valued.

• 401(k)
• Healthcare reimbursements
• Paid vacation (accrued after 90 days)
• Ongoing paid training & leadership development
• Clean, modern facility with updated equipment
• Positive, growth-focused team environment

At Milestone, our culture is built on purpose

We believe in:

• Clear, honest communication

• Ethical repair recommendations

• Teamwork and mutual support

• Zero drama — high professionalism

• Helping customers make safe and informed decisions

• A culture of continuous improvement

We're not looking for someone to “fill a spot.” We’re looking for someone who wants to lead, contribute, and grow with us.

This role is ideal for someone who:

• Communicates clearly and builds trust quickly

• Stays calm, composed, and solutions-focused under pressure

• Enjoys helping customers understand safety and long-term value

• Can motivate a team while holding high standards

• Wants to be part of a mission-driven, community-focused shop

• Values stability, structure, and professional growth

Automotive service writing or management experience is preferred, but we’re open to exceptional leaders with strong communication skills and a desire to learn.

If you’re ready to join a supportive team, make a meaningful impact, and lead a shop that stands for something bigger than profit alone, we want to meet you.

Apply now to become the Service Advisor at Milestone Auto Repair — and help us keep Northwest Arkansas safer one vehicle at a time.

Call or Text Brandon at View phone number on ziprecruiter.com