Regional Nurse Manager

Regional Nurse Manager

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you're energized by this opportunity, but your experience doesn't support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

New England Life Care currently has an opening for a Regional Nurse Manager. The ideal candidate for this position has excellent interpersonal skills, fosters teamwork, and can manage several nurses in different locations with varying schedules.

Job Summary:

This salaried and exempt position requires expert level knowledge of Home Infusion Therapy. This position requires a highly motivated and autonomous work ethic. The person in this position is responsible for the overall management of the staff IV nurses in all states.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Responsibilities:

• Ensures departmental compliance with all NELC policies and procedures, federal, state and JCAHO regulations/standards.
• Ensures compliance with all company and regulatory documentation requirements which includes but is limited to comprehensive clinical documentation, clinical and home health licensure documentation, timely physician order documentation, performance improvement activity documentation, and human resources records documentation.
• Guarantees that all nursing services are provided in a professional, safe, and cost-effective manner ensuring a high level of customer satisfaction.
• Provides appropriate guidance and supervision of nursing staff in the delivery of patient care.
• Effectively collaborates with clinical team members in the evaluation of the appropriateness of therapy for patients referred to NELC.
• Works with Director of Clinical Services to ensure department is appropriately staffed to fulfill role in NELC service program.
• Oversees and when necessary, participates in coordination and administration of patient care.
• Assists in development, interpretation and implementation of new programs and services including new products.
• Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
• Participates in field evaluations and annual competencies of nursing staff.
• Actively participates and provides leadership to staff in forming and maintaining positive relationships and fostering a team atmosphere.
• Work closely with Leadership team to ensure compliance of nursing department with JC, state, and federal regulation.
• Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC's Corporate Compliance Program.
• Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints, auditing clinical records, analysis of data, development of action plan(s) to address deficiencies and offering of recommendations for improvements based on trends noted.
• Demonstrates the ability to identify and pursue work objectives linked to the long-term success of the organization and advocates change to maximize positive outcomes.
• Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.
• Completes appropriate amount of work in a timely manner without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; sets priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.
• Establishes and maintains good working relationships; shows respect and concern for the feelings of others; interfaces effectively with all levels of the organization.
• Exudes and promotes a high level of trust, honesty, and integrity with all members of the organization.
• Creates strong morale and spirit in his/her team; shares win and successes; fosters open dialog while encouraging employees to complete and be responsible for their own work.
• Demonstrates the ability to formulate decisions based on thorough information gathered, the input of others and personal/professional experience; accepts responsibility for those decisions; delegates authority for decision making when appropriate.
• Participates in staff's annual performance reviews.
• Provides support to reimbursement department relative to billing issues, appeals, etc.
• Clearly defines employee performance expectations at time of hire and on an ongoing basis.
• Effectively orients and trains new employees in a timely manner utilizing all appropriate resources.
• Provides timely, constructive feedback, coaching and progressive discipline to employees, as needed, focusing on the situation, issue or behavior in question while ensuring that the employee's self-esteem is maintained; ensures that these conversations are appropriately documented in the employees HR record and that annual performance appraisals are completed within 14 days of due date.
• Assists in the education of referral sources regarding NELC's service program.
• Ensures that ongoing updated information is communicated to staff via regularly scheduled staff meetings.
• Effectively manages department expenses and communicates the importance of expense management to all staff.
• Ensures that all personal and staff expense reports are completed and processed within NELC guidelines.
• Participates in ongoing professional development via regular attendance at branch meetings / in-services and other educational programs pertinent to his/her job.
• Performs other duties / projects as assigned by direct supervisor.
• Promotes and adheres to NELC's professional appearance standards.

Education & Professional Requirements:

• B.S.N. preferred or A.D.N./Nursing Diploma with equivalent experience.
• Minimum six (6) months clinical supervisory/management experience in a hospital or home care setting
• Two (2) years intravenous therapy experience in hospital or homecare setting preferred.
• CRNI preferred.
• Registered Nurse with valid R.N. license.
• Working knowledge of state, federal laws and JC standards governing home health services preferred.
• Working knowledge of HIPAA Privacy and Security regulations preferred.
• Valid driver's license.
• Excellent driving record required.

Skills and Requirements:

• Demonstrated leadership skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Ability to define problems logically and develop appropriate solutions using creative approaches preferred.
• Good organizational skills.
• Ability to participate in On Call rotation for Nursing and Administration.
• Working knowledge and practical experience with microcomputer systems, Microsoft Office (Word, Excel Power Point and Outlook) preferred.
• Dependability in attendance and job performance.

EOE

Monday through Friday from 8:00am until 5:00pm. Weekends as necessary.