Guest Services Agent
Highgate
Compensation Type Hourly Highgate Hotels Location Residence Inn Portland/Scarborough 800 Roundwood Dr, Scarborough, ME 04074 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in‑house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check‑ins and check‑outs in a friendly, efficient and courteous manner. Use proper two‑way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College coursework in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross‑train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. #J-18808-Ljbffr
- ...Guest Services Agent We are seeking a friendly and professional Guest Services Agent to join our team at our inn, located on beautiful Prouts Neck. The Guest Services Agent will be responsible for managing reservations, checking guests in and out, and assisting with...SuggestedWork at officeWeekend workAfternoon shift
- ...Job Description Job Description Description: Description Job Summary: The Guest Service Agent is to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and...SuggestedPart timeLocal areaRemote workShift work
$18 - $20 per hour
...A strong company culture inspires staff to achieve the highest service standards in hospitality. Location: Higgins Beach Inn, Scarborough... ...of our Housekeeping Team work together to guarantee our guests clean spaces which will exceed their expectations. Working alone...SuggestedHourly payFull timePart timeSeasonal workShift workDay shiftAfternoon shiftEarly shift- ...experience CPR Certified Job Summary A Housekeeper performs assigned cleaning and housekeeping duties within established quality care and service standards. Clean and service common areas Clean and service private resident rooms Follow all housekeeping protocols and procedures...SuggestedPart timeWork experience placementLocal area
$18 per hour
...Scarborough, ME. As a Housekeeper you will be responsible for the cleanliness of guest rooms and hotel public spaces, have a strong attention to detail, and provide exceptional customer service. Work Performed Provide basic housekeeping duties including changing bed...SuggestedHourly payFull timeTemporary workLocal areaFlexible hoursShift workNight shiftWeekend work- ...Housekeeper Job Summary: A Housekeeper performs assigned cleaning and housekeeping duties within established quality care and service standards. Clean and service common areas Clean and service private Resident Follow all housekeeping protocols and procedures...Part timeWork experience placementLocal areaImmediate start
$18 - $21.6 per hour
Job Title Location 15 PIPER RD, Scarborough, ME, 04070, United States Base Pay $18.00 - $21.6 / Hour Job Category Housekeeping Required Degree High school Minimum Experience 1 Year Description Summary Description SummaryDaily paid- ...Housekeeper The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Major/Key Job Duties...Weekly payMinimum wageTemporary workLocal areaFlexible hours
- Housekeeper Opportunity Do you love to clean and have a soft spot in your heart for helping senior citizens and their families? Do you seek a rewarding career within a supportive workplace? Consider joining our team - we offer the opportunity to improve the lives of...Immediate startFlexible hoursShift workWeekend work
- ...800 Roundwood Dr Scarborough, ME 04074 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach...Hourly payLocal areaWorldwideShift workNight shiftAfternoon shift
- ...Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities Thoroughly clean guestrooms according to standards. Complete all pre-cleaning duties, including but not limited...Hourly payImmediate startWorldwideShift work
$19 - $23 per hour
Job Title Location 15 PIPER RD, Scarborough, ME, 04070, United States Base Pay $19.00 - $23.00 / Hour Job Category Housekeeping, Environmental Services Employee Type Full- Time Non-Exempt 80 Job Description Description SummaryFull time- ...Auditor for the Residence Inn Portland/Scarborough in Maine. This role involves reconciling hotel financial transactions, managing guest services functions, and preparing daily reports. The ideal candidate should have a High School diploma and relevant hotel experience....Full timePart timeFlexible hoursNight shift
- ...our Core Values: Respect, Honesty, Kindness & Compassion, and Service Excellence. Together, we work toward four essential goals that... ...Ability to communicate effectively in English with residents, guests, and staff. Must meet local alcohol service requirements and...Full timeTemporary workWork at officeLocal areaFlexible hoursShift workNight shift
$35 per hour
I am a homeowner in Biddeford, Maine, looking for a reliable and detail-oriented housekeeper to help maintain my home. I am offering $35 per hour for this position. The ideal candidate will assist with cleaning various areas of my home, including the bathroom, kitchen,...Hourly pay$20 per hour
Hey there! I'm Neo, a homeowner in Lewiston, Maine, seeking a reliable housekeeper to help keep my home in top shape. I'm looking for someone who can assist with various household tasks including bathroom cleaning, tidying up general rooms, and keeping the kitchen spotless...Hourly pay- ...Collection is seeking a Full-Time Seasonal Hotel Room Attendant, Hotel Guest Room Attendant, or Hotel Housekeeper. About Us: Working at The... ...staff. Guest Interaction: Provide courteous and professional service, addressing guest requests or concerns promptly and efficiently....Full timeSeasonal workLocal areaWeekend work
$500 per month
...Company sanitation and safety procedures. Greet residents and guests at each table with a smile to serve beverages, cereals, and/or... ...procedures for tables and chairs as outlined in the Food Service Guidelines. Vacuum carpets, etc. Complete side work – fill sugar...Full timePart time$18 per hour
...Housekeeper Pay Starting At: $18.00/hour The Housekeeper will perform any combination of cleaning duties to maintain the cleanliness of guest's rooms in an orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming....$17.5 per hour
...tuition waiver for employees, spouses, and domestic partners UNE tuition waiver for dependents of employees with 1 year of full-time service 50% tuition reduction if less than 1 year of full-time service For more information about our outstanding benefits, please visit:...Hourly payFull timeFor contractorsH1bFlexible hoursDay shift$16 per hour
...Participation in company-wide SunRewards program Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more Get paid daily with DailyPay Access to hundreds of online learning modules via Sun University Vacation RV...Hourly payDaily paid$1,000 - $1,400 per week
...Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share... ...an environment that is clean, safe, and attractive for our guests. Prioritizing comfort and cleanliness of staterooms, facilities...Full timeTemporary workLocal areaShift workAfternoon shift$20 - $22 per hour
...standards within designated time limits Deliver excellent customer service Create daily job lists and record all serviced rooms... ...any shortages, damages, or security issues Handle reasonable guest complaints or requests and inform others when required Check...Hourly payFull timeTemporary workWork experience placementLocal areaDay shift$16 per hour
...in company-wide SunRewards program Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more Get paid daily with DailyPay Access to hundreds of online learning modules via Sun University Vacation...Hourly payDaily paid- ...restaurants throughout Maine and New Hampshire, is seeking friendly, guest focused individuals to join our team. With properties in... ...work scheduled shifts Strong attention to detail Strong customer service Previous cleaning experience is advantageous, but not required Regular...Shift workWeekend work
- ...Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining a clean and safe... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as assigned...Local area
$15.5 - $17.95 per hour
...our First Atlantic Healthcare family of nursing and assisted living facilities, 100% Maine based and family-owned. We take pride in service to others, knowing we make a difference in the lives of our seniors. For you and your team members, our homes provide a rewarding...Hourly payFull timePart timeFlexible hoursShift workAfternoon shift$5,000 per month
...Available, 8am to 4pm. Earn up to 1% wage increase every Quarter 401K Retirement Plan with Safe Harbor matching contribution Length of Service Bonus Program of up to $5,000 Employee Referral Bonus of up to $1,000 Access to earned wages prior to payday Generous PTO Plan...Full timePart time- ...Collection is seeking a Full-Time Seasonal Hotel Room Attendant, Hotel Guest Room Attendant, or Hotel Housekeeper. About Us: Working at The... ...staff. Guest Interaction: Provide courteous and professional service, addressing guest requests or concerns promptly and efficiently....Full timeSeasonal workLocal areaWeekend work
$13 per hour
...doing at AMC Participating in the daily cleaning and upkeep of guest rooms, common areas and bathrooms of Pinkham Notch. Processing Laundry... ...and interest to learn required. Exceptional customer service skills and ability to communicate effectively and kindly. Flexibility...Seasonal workFlexible hoursNight shift
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