Community Development Officer II

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Community Development Officer II within PNC's Corporate Responsibility - Community Development Banking organization, you will be based in Troy, Michigan and the role will require regular travel throughout the state of Michigan. Job Description Serve as a local market subject‑matter expert on Community Reinvestment Act (CRA) compliance, the Community Benefits Plan, or other community‑based plans or undertakings of the bank. Develop assessment area strategies to ensure that CRA Community Development services meet or exceed targets. Manage and maintain relationships with internal stakeholders, Line of Business (LOB) partners, and external partners such as non‑profit, advocacy, government, and other groups that benefit low‑and moderate‑income (LMI) communities, small businesses, and small farms. May mentor, coach, and onboard team members and serve as subject‑matter expert. Develop and implement grantmaking, services, and investment strategies for assessment areas in line with PNC’s Community Development strategy by identifying prospective grant partners and utilizing grant funds to ensure the greatest impact for both the communities we serve and PNC. Actively represent PNC in the community through board memberships, speaking engagements, events, and by managing community partner relationships. Work directly with non‑profit organizations to deliver financial education to LMI families/communities and act as a key referral source by connecting them to LOB partners as appropriate. Provide CRA platform support by capturing and documenting all CRA‑eligible service activities, and working with Relationship Managers (RMs) to identify loans/investments that are likely to be closed/booked for entry into the CRA platform. Employee Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Skills, competencies, work experience, education, and required certifications/licensures needed for this position are listed below. Preferred Skills Client Relationship Building Community Development Competitive Strategies Customer Loyalty Group Problem Solving Negotiation New Business Development Relationship Management Competencies Business Markets Customer Acquisition Customer Experience Management Decision Making and Critical Thinking Effective Communications Event Management Managing Multiple Priorities Regulatory Environment – Financial Services Sales Proposals and Presentations Stewardship Strategic Thinking Work Experience Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor’s Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and educational assistance. Additional paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days each year based on career level and years of service. Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday" for assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), prohibiting hiring of individuals with certain criminal histories. California Residents Refer to the California Consumer Privacy Act privacy notice to gain understanding of how PNC may use or disclose your personal information in its hiring practices. #J-18808-Ljbffr PNC