Director of Operations

Honestly Clean LLC, a service-based company in Central Ohio, is seeking an experienced Operations Manager to oversee daily business operations, lead employees, improve operational efficiency, and support continued growth. This is a hands-on leadership opportunity for someone who understands the importance of people, profitability, accountability, and building systems that allow a business to operate successfully. The ideal candidate is a confident, solutions-focused leader who can work independently, make informed decisions, and take ownership of operational results. Key Responsibilities Oversee daily operations, service delivery, and overall business performance. Manage operational workflows, staffing capacity, and quality standards. Develop, implement, and maintain standard operating procedures. Identify opportunities to simplify, automate, and delegate processes. Resolve escalated operational and client concerns. Ensure consistent execution of company policies and procedures. People Leadership Supervise and develop office employees while overseeing field employees. Support recruiting, interviewing, onboarding, training, and performance management. Establish clear expectations and promote accountability. Coach employees and address workplace concerns professionally. Build a positive, respectful, and results-driven team culture. Financial & Performance Management Monitor labor costs, productivity, job profitability, and operational efficiency. Oversee timekeeping accuracy, invoicing processes, and operational reporting. Review performance metrics and identify opportunities for improvement. Manage operations within established budgets. Provide regular reports and recommendations to ownership. Client Relationships & Business Development Maintain strong client relationships and oversee customer satisfaction. Conduct on-site consultations and prepare service estimates. Follow up on business opportunities and support client retention. Partner with ownership on operational planning and growth initiatives. Qualifications Required Minimum 3 years of management, operations, or supervisory experience. Proven ability to lead employees and manage competing priorities. Strong communication, problem-solving, and decision‑making skills. Experience with budgeting, performance reporting, or operational financial management. Strong organizational skills and attention to detail. Proficiency with Microsoft Office, spreadsheets, and business management software. Ability to work independently in a hybrid environment. Valid driver's license and reliable transportation for on-site responsibilities. Preferred Experience in service-based businesses, facilities management, hospitality, property services, or field operations. Experience supervising both administrative and field teams. Familiarity with scheduling, invoicing, payroll/timekeeping, and CRM platforms. Experience implementing operational improvements and performance scorecards. Compensation & Benefits Starting salary of $47,000 annually, with consideration for experience and qualifications. Hybrid work arrangement combining remote administrative responsibilities with in‑person operational leadership. Paid time off and paid holidays. Retirement savings plan with employer matching. Professional development and training opportunities. Opportunity for expanded responsibility and professional growth. What Success Looks Like The successful candidate will be able to independently manage day‑to‑day operations, develop a strong and accountable team, maintain consistent service quality, improve operational efficiency, and provide ownership with reliable financial and performance reporting. We're looking for someone who can do more than keep the business running - someone who can help build a stronger operation for the future. Job Type: Full-time Benefits: 401(k) matching Employee discount Paid time off Retirement plan Education: Associate (Preferred) Experience: Management: 3 years (Required) Microsoft Office: 3 years (Required) Ability to Relocate: Bellefontaine, OH 43311: Relocate before starting work (Required) Work Location: Hybrid remote in Bellefontaine, OH 43311 #J-18808-Ljbffr Honestly Clean, LLC.