On-Site AV Lead & Collaboration Specialist

Job Summary The Site Lead AV Tech is a key role in the support of the assigned customer. This position is client‑facing and must be professional with a strong Customer Service attitude. The Site Lead will be charged with managing all aspects of their assigned site as well as supervising any other techs assigned to their site. They will also interact with key stakeholders across the organization through collaboration and service. Salary Range: $68,000.00 to $75,000.00 annually. Provide professional, high‑quality customer service to the client at all times. Support collaboration technologies and related workflows. Train end users on collaboration tools and processes. Provide support for collaboration technologies including, but not limited to: Microsoft Teams, WebEx, Zoom Logitech MeetUp and other conferencing devices Assist end users with: Scheduling meetings using technology Requesting technical support Basic operation of AV and collaboration tools Troubleshoot technical issues to level 2 capabilities which may include: Power cycle/reboot/reset device. Swap/exchange cables Re‑terminate cables as required. Major equipment swap Technical work that may require working on a ladder. Signal flow analysis and troubleshooting. Escalate any issues not resolvable to Supervisor and/or appropriate resource as defined by your site location. Escalate any issues outside of collaboration technology to the appropriate parties. Perform weekly room checks following established process. Perform quarterly preventative maintenance checks following established process. Maintain and report on all technology requests within Client’s Incident Management System. Ensure all assigned tickets are updated and closed once resolved. Provide and lead event support, as requested and scheduled. Provide additional training to team. Provide collate and provide reporting (weekly/monthly/quarterly/annual) as required. Provide supervisor with a weekly status report. Provide support out of hours (which may require overtime) as requested and approved by supervisor. Manage all other on‑site AV technicians assigned to the site, including freelance staff that may be utilized. Manage time entries, PTO requests, OT and backfill needs. Manage all meetings that occur in a defined Managed Room space. Maintain and manage equipment spares inventory. Manage meeting room inventory. Provide Managed Room Support. Review, create (with supervisor) Process documents. Leadership & Supervisory Responsibilities Serve as the on‑site escalation point for AV and collaboration‑related issues. Coordinate staffing, scheduling, and workload distribution for site technicians. Promote best practices, safety standards, and customer service excellence. Skills & Abilities 5+ years of experience working with audiovisual equipment. 5+ years of experience troubleshooting technical issues, preferably AV or IP‑connected devices. 1–3 years of experience in a customer‑facing role. 2+ years of experience managing or leading technical staff. Strong understanding of IP networking concepts. Strong understanding of AV signal flow. Ability to work independently and within a team environment. Proficient with Microsoft Office applications (Teams, Outlook, Excel, Word, PowerPoint). Education & Experience Bachelor’s Degree preferred. CTS Certification Preferred CTS‑I and CTS‑D certifications preferred. Additional Requirements Must be able to speak and understand English. Ability to lift and carry up to 30 lbs regularly; occasionally up to 50 lbs. Ability to stand, walk, and sit for extended periods. Ability to climb ladders up to 10 feet / 3 meters. Some overtime and local travel required, subject to local labor laws. Valid Driver’s License required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. #J-18808-Ljbffr