Night Auditor - Part Time

NIGHT AUDITORJob DescriptionThe Night Auditor coordinates all night-time front desk and night audit functions. Responsible for reconciling resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis. In addition, this individual plays a significant role in creating an inspiring hospitality experience for guests.ResponsibilitiesConducts check-in process on arrival and check-out process on departureResponsible for the daily inventory of retail itemsPrepares daily reports and distributes timelyAssists with confirming monthly commissionsEnsures front office is stocked appropriately for the next business dayClean/sanitize guestroom keys to ensure highest standards of cleanlinessManage deposits based upon the standards of proceduresConfirms all wake up calls are scheduled as requested by the guestWalks front office zones and mechanical roomsPulls Medallia data and researches to assist in responding to guest reviewsPrepares and audits all daily postings and transmittals of the property revenueMain liaison for guest requests and questionsAble to handle emergency response based upon Resort proceduresFamiliar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guestsAccurately inputs engineering and housekeeping requests into HotSOSFamiliar with all Resort amenities, facilities and local attractionsPrepare arrival report, research and update guest information I.E. special requests/return guest informationManage cancellation and no-show processPrepares back up proceduresFinishes night audit checklist by end of shiftAdditional responsibilities as assigned by Front Office Manager, Director of Rooms or General ManagerQualificationHigh School Diploma or equivalent certificationHotel experience preferredA strong command of both written and spoken English is requiredHigh computer literacyPositive, empathetic demeanorDependable and detail orientedThe Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) * #J-18808-Ljbffr WASATCH SPRINGS MANAGEMENT HOLDINGS LLC