Senior IT Help Desk Lead Escalations & Windows/Mac
DivergeIT
Diverge IT is seeking a Senior Help Desk Technician to join our team in Plano, Texas. This full-time position involves acting as the senior escalation point for a team of technicians providing remote support for clients in Windows and Apple environments. The ideal candidate will have over 5 years of IT support experience, knowledge of Microsoft and Azure products, and strong troubleshooting skills. Benefits include 401(k) matching and opportunities for professional development. #J-18808-Ljbffr DivergeIT
- ...Description The Senior IT Support Manager delivers... ...(BU) teams. This role leads end-user support to ensure... ...-manage and BYOD Mac/MacBook environments, ensuring... ...ticket workflows, escalation paths, and knowledge base... ...Mac/Apple and Windows devices, with a strong...SeniorWindowsRemote work
- Alkami Technology is looking for an IT Help Desk professional in Plano, TX, to provide technical support for daily operations. In this... ...experience with help desk systems, troubleshooting in both Mac and Windows environments, and a relevant certificate or degree. The position...Windows
$32 - $34 per hour
About the job Position Senior Help Desk Technician Job Type:... ...approach to IT consulting and managed... ...candidate will be the senior escalation point for a team of technicians... ...who possess both Windows and Apple environments... ...Manager), and MACs up to Catalina (v15)....SeniorWindowsHourly payFull timeWork at officeRemote workMonday to Friday$51.17k - $76.75k
## IT Help Desk (DFW Only)Applylocations: Plano, TXtime type: Full timeposted on: Posted... ...assets in the Asset Management system* Escalate issues to appropriate teams according... ...configuring and troubleshooting both Mac and Windows environments.* Understand how to effectively...WindowsFull timeWork experience placementRemote workShift work- Arctic Information Technology, Inc is seeking a Technical Support Analyst in Plano, Texas. Responsibilities include troubleshooting applications, systems access, and resolving hardware and software issues. The ideal candidate will assist users via chat, email, or phone,...WindowsWork at office
- ...About the Role: The IT Help Desk Support I technician at TCP Software... ...essential to delivering industry‑leading workforce management... ...resolve complex incidents across Windows, macOS, mobile devices,... ...Development, and Product teams on escalations or cross‑functional issues....WindowsWork at officeRemote work
$55k - $77k
...our innovative approach to IT consulting and managed services. We help organizations navigate... ...lifecycle management of Windows-based endpoints, including... ...alongside our dedicated service desk to ensure optimal... ...compliance standards Provide escalation support to our dedicated...WindowsFull timeRemote workRelocation- PepsiCo Deutschland GmbH is looking for an experienced IT Lead specializing in Replenishment Planning (RP) to oversee the production support of RP and PPDS solutions. The ideal candidate will have extensive experience with SAP APO, IBP, and PPDS, driving continuous improvements...Senior
$49.8k - $56.9k
Capital One is seeking a Senior Advocacy Coordinator for a remote role that emphasizes customer advocacy and problem-solving. The successful candidate will handle escalated customer interactions and ensure a high-quality service experience across all platforms. With responsibilities...SeniorRemote jobFlexible hours- Diverge IT is seeking a highly skilled Systems Administrator to enhance our team in Plano, Texas. This role involves Tier 3 Support, where you will lead technical teams and manage complex issues across various client platforms. The ideal candidate has over 5 years of Systems...Senior
- ...Role Overview We are seeking a Senior Technical Business Analyst - Payments (ACH & Wires) to lead requirements, design integration... ...handling and investigations Cut‑off windows and batch vs real‑time flows... ...alignment across compliance, ops, and IT teams Own delivery...SeniorWindows
- ...Pape-Dawson in Plano, Texas is seeking a Service Desk I Technician to provide essential first-level technical... ...users. The ideal candidate will possess 1-2 years of IT support experience, basic knowledge of Windows and Microsoft 365, and excellent communication skills...WindowsMonday to Friday
- ...Specialist role, a support and escalation point for Fortinet... ...service and technical help for our loyal customers... ...and testing. As a Senior Technical Support Specialist... ...each case; conduct and lead customer management... ...of operating systems – Windows, OSX, Unix/Linux Strong...SeniorWindowsWork at office
- ...Reliant Rehabilitation is looking for an IT Service Desk Manager to supervise its technical support team and manage delivery of IT services. This role involves direct leadership, handling escalations, and ensuring quality service delivery. The ideal candidate will have...
- ...range of projects. You will provide written recommendations for improving or correcting envelope installations, including roofing, windows, curtain wall, air barrier, and sealants. Ideal candidates have 10 years in Building Envelope, ABAA/OSHA credentials, and strong interpretation...SeniorWindows
- Maverick Power LLC. is seeking a Help Desk Specialist II to ensure operational efficiency across corporate and manufacturing locations.... ...skills, a minimum of 2 years in technical support, and expertise in Windows and macOS. We offer competitive compensation, comprehensive...Windows
- ...Job Description:The IT Support Specialist... ...for issue resolution.Escalate complex or... ...techniques and self-help resources to empower... ...Experience with VMWare and Windows Server preferred.... ...to and track help desk tickets while maintaining... ...collaborate with senior IT staff.Takes...WindowsFull timeContract workWork at office
$10k
...world thinks about senior living and... ...fearlessly, and lead from where they... ...high‑performing IT team in our Plano... ...candidate will help deliver exceptional... ...centric IT Service Desk model focused on... ..., and manage Windows and mobile endpoints... ...and customer de‑escalation skills....WindowsWork experience placementWork at officeRemote work- ...Technology Talent Services seeks a Service Desk Analyst I for its Richardson, Texas office... ...across various technologies, including Windows environments and Office 365. The ideal candidate... ...experience, work collaboratively with IT teams, and contribute to continuous improvement...WindowsRemote jobWork at office
- ...providing advanced technical support, mentoring junior engineers, and delivering strategic IT solutions. Candidates should have over 5 years of experience, expertise in Windows Server, and knowledge of cloud environments like Azure and AWS. The position also requires a...SeniorWindows
- ...International Corporation (KBIC) is seeking an IT Specialist to support the continued... ...corporate IT support role. Proficiency in Windows 11, Office 365 administration, and... ...Additional Preferred Skills Experience using a help desk ticketing system. Knowledge of SonicWall...WindowsFull timeWork at officeHome officeFlexible hours
$68.9k - $131.1k
Prattwhitney is looking for a Senior System Administrator based in McKinney, TX. This role entails administering IT systems in Microsoft Windows and Redhat Enterprise Linux environments and supports classified information system capabilities. The ideal candidate should...SeniorWindowsFlexible hours$53.2k - $60.7k
...on troubleshooting laptop (Windows & Mac) issues, mobile device support... ...ticketing tool to track and escalate tickets for end users Assist... ...1+ year of remote help desk support experience 1+ year of... ...Capital One, we’re building a leading information-based technology...SeniorWindowsFull timePart timeH1bLocal areaRemote work- ...business applications Escalate advanced issues to senior engineering staff... ...Qualifications ~1–3 years of IT support experience (... ...Strong knowledge of Windows operating systems and... ...are a plus: - Help Desk - Service Desk - Tech... .../IP - DNS - CCNA - MAC OS - Virtualization -...WindowsFull timeWork at officeRemote work
- ...have a background and skillset for IT and a determined mindset to... ...incoming requests to the service desk via telephone, web portal, email... ...server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Active Directory knowledge...WindowsWork experience placementWork at officeLocal areaRemote workFlexible hours
- Job Title: Senior IT Manager Department: Operations Job... ...policy, and build and lead a team as the company scales... ...established SLAs, escalating where appropriate. Build... ...multiple operating systems — Windows, macOS, and Linux.... ...sitting/standing at a desk and working on a computer...SeniorWindowsLocal area
$18 - $22 per hour
Part-Time IT Support Technician (Computer Repair & Small Business IT) NerdsToGo McKinney... ..., OS installs, and system setups Help troubleshoot basic networking issues (WiFi... ...screens) Strong troubleshooting skills (Windows/Mac preferred) Basic understanding of networking...WindowsHourly payFull timePart timeLocal areaFlexible hoursWeekday work- ARKRAY AMERICA, INC is seeking a Security Officer responsible for overseeing measures to protect the company's physical and digital security while ensuring compliance with HIPAA and other relevant standards. This role includes managing personnel and processes involved in...Senior
- ...TX, is actively hiring an IT Field Services Technician!... ...locations. This role serves as an escalation point for the Service Desk, performs comprehensive... ...technical expertise across Windows, macOS, and enterprise... ...installations and refreshes of PC and Mac systems, ensuring...WindowsTemporary workWork at officeLocal areaRemote workRelocationWeekend work
- Description As an IT Support Technician, you will provide technical support and endpoint... ...for supporting and managing both Windows and macOS environments, including device... ...years of experience in an IT support or help desk role. Strong experience supporting both Windows...WindowsWork at officeLocal area
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