Customer Service Representative

Job Description

Job Description

Description:

Nvision, a subsidiary of SBMF Rx, is seeking a full time Customer Service Representative to join our San Antonio team. This is an opportunity to provide phar
macy support in an independent retail/specialty pharmacy setting while enjoying a consistent Monday–Friday daytime schedule with no regular evenings or weekends.

Why You'll Love Working Here

• Monday–Friday daytime schedule
• No regular evenings or weekends
• 6 paid holidays
• Independent pharmacy environment with a more personal, patient-focused experience
• Paid time off
• Medical insurance
• 403(b)/retirement benefits
• Tuition/educational assistance
• Collaborative, close-knit pharmacy team

 

Day to day responsibilities:

• Answer incoming patient calls and assist with questions and requests
• Provide professional and courteous customer service
• Document patient interactions accurately
• Help resolve patient concerns and escalate issues when appropriate
• Maintain patient confidentiality and comply with HIPAA requirements
• Assist the pharmacy team with daily administrative and customer-service tasks
• Maintain a clean, organized, and professional work environment

About Us: Our Vision & Values

At SBMF Rx, we are committed to becoming a nationally recognized organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

• Respect: We value others, honor diverse perspectives, and embrace our differences.
• Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
• Stewardship: We practice social and fiscal responsibility in everything we do.
• Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

Requirements:

• Previous pharmacy, healthcare, medical office, or customer service experience preferred
• Pharmacy technician experience is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced pharmacy environment
• Comfortable communicating by phone
• Professional and dependable
• Ability to work effectively as part of a team
• Bilingual English/Spanish required