Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Our agency opened in 1992 and is a close-knit team of three dedicated to serving our customers and community. From the beginning, I've been driven by a passion for communication and helping people improve their lives, which led me to a career in insurance.

I'm a graduate of Southern University of Baton Rouge and a proud spouse and parent of four. As a family, we enjoy traveling and spending time outdoors whenever we can. Giving back is a big part of what we do. We stay actively involved in the community by supporting local organizations, providing scholarships to students, offering meals during the holidays, and supporting teachers and administrators at local schools.

For our team, we offer a Simple IRA, health benefits, a strong focus on work-life balance, and a fun office environment with perks like pizza days, donut days, and snacks in the office.

Our office culture is supportive, positive, and service-focused. We're looking for someone who is dependable, outgoing, and a strong communicator-someone who wants to build an exciting career helping customers and making a meaningful impact in their daily lives through the products and service we provide.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Arnel Bolden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $50,000.00 - $70,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Canton, MS and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.