Remediation Technician

Key job responsibilities Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Performing on‑call duties and participating in scheduled maintenance and change management activities. Contributing to documentation and process improvement initiatives based on your analysis of operational issues. Helping to interview, train and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds each. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life Our Data Center Technician professionals, who have industry‑leading technical abilities and demonstrate a breadth of knowledge while they: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through the implementation of proactive issue detection and reporting. Are biased to act in the absence of direction or support. Improve effectiveness through process innovation. You will be required to work shift work that will include days/nights/weekends/holidays. About the team Diverse Experiences. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance We value work–life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications High school or equivalent diploma. 1+ years of computer/server hardware troubleshooting or related IT experience. Ability to work on a flexible schedule including days, nights, and/or weekends. Preferred Qualifications 1+ years of computer networking experience, or experience managing work and priorities through a ticketing system. Experience in a data center or other critical environment, or experience in data center engineering or operations. Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering). Understanding of network design, protocols and layer 1/2 troubleshooting. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, NV, Reno – 30.00 – 54.00 USD hourly USA, OR, Boardman – 30.00 – 54.00 USD hourly USA, OR, PDX170 – 30.00 – 54.00 USD hourly USA, OR, Umatilla – 30.00 – 54.00 USD hourly USA, TX, Fort Worth – 30.00 – 54.00 USD hourly USA, TX, Wink – 30.00 – 54.00 USD hourly #J-18808-Ljbffr