Desktop Support Specialist

Desktop Support Specialist III

Labcorp is seeking a Desktop Support Specialist III in our Elmwood Park, NJ location. Additional location coverage in Iselin, NJ.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m, additional days and hours as needed

Job Responsibilities

• IT Support: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
• Local and Remote Offices: Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
• Project Work: Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
• PC Account Management: Handle the management of workstations in Active Directory.
• Hardware Maintenance: Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
• Software Support: Assist users with software-related problems, including installations, updates, and configuration adjustments. Imaging/Reimaging Operating Systems on PCs.
• Documentation: Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
• Security: Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
• Training: Provide training and guidance to end-users on IT tools and best practices.

Minimum Qualifications

• Bachelor's degree

Preferred Qualification:

• Current or prior Labcorp experience
• 5 or more years of Windows operating systems experience
• 5 or more years related work experience in IT support, with a focus on hardware and software troubleshooting.

Additional Job Standards:

• Proficiency in Active Directory account management.
• Familiarity with healthcare systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.