Learning and Development Manager

Learning and Development Manager

Luxury Hotel | Nashville, TN

Salary: $70,000-$75,000

A luxury hotel in Nashville is seeking a warm, polished, and highly organized Learning and Development Manager to support a culture of service excellence, growth, and genuine hospitality.


This role is ideal for someone who loves helping people succeed. The Learning and Development Manager will coordinate training programs, support new hire orientation, partner with department leaders, and help team members build the skills and confidence needed to deliver exceptional guest experiences.

What You'll Do


Coordinate training sessions, workshops, and learning materials


Lead and support new hire orientation and onboarding


Partner with department leaders to identify training needs


Support employee development, mentorship, and growth opportunities


Track training participation, feedback, and program effectiveness


Champion Forbes-level service standards and a culture of continuous learning

What We're Looking For


2+ years of learning and development, talent management, or leadership development experience


Hotel, hospitality, or luxury service experience strongly preferred


Forbes standards experience, from a Forbes Four or Five Star hotel, highly preferred


Strong communication, organization, presentation, and follow-through


Proficiency with Microsoft Office; Canva experience a plus


A confident, engaging professional who connects easily with team members and leaders

Benefits


Medical, dental, and vision


401(k) with company match


PTO


Free onsite parking, subject to availability


Free team member meals


Hotel and property discounts


This is a wonderful opportunity for a people-focused hospitality professional who believes great guest experiences begin with well-trained, supported, and inspired teams.