Guest Services Director

Senior Living Guest Services Director Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is currently hiring a Guest Services Director at Merrill Gardens at Cedar Mill. If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family! We offer our full-time employees: Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance). Company-paid Employee Assistance Program (EAP) Paid time off – 7 holidays, and 11 vacation days. Free daily meal every shift. 401(k) with company match and immediate vesting! Tuition reimbursement for career growth. Company-paid short & long‑term disability insurance. Pet insurance and team member discounts. Advance Pay benefit – access wages before payday. A stable, growing company with opportunities for advancement! We offer our part‑time employees: Free daily meal every shift. 401(k) with company match and immediate vesting! Company-paid Employee Assistance Program (EAP) Tuition reimbursement for career growth. Pet insurance and team member discounts. Advance Pay benefit – access wages before payday. A stable, growing company with opportunities for advancement! Our Guest Services Directors are responsible for: Maintains a high degree of resident satisfaction through delivery of an extraordinary guest service experience. Responding to residents’ needs and anticipating their unstated ones. Responsible for the creation, execution and upkeep of the Community Guest Services Directory. Ensures the buildings, grounds and property are up to the community standards through the oversight of the housekeeping services. Develops and maintains relationships in the community with local business partners and organizations that will enhance the lifestyle and programming of the community. Manage all guest relations staff including Concierge, dining room, housekeeping, and activities staff to ensure that residents are active, engaged and content with the services provided. Coordinates and manages communication between residents and staff and follows up to ensure we resolve resident issues. Keeps current on competitive projects and programs in the marketplace. Assists General Manager with hiring, supervision direction and motivation for all department heads, supervisors and team members. Maintains superior training and morale. Ensure training programs are effectively executed aimed towards flawless, professional and high‑class guest services. Promptly notifies the General Manager of emergencies and situations beyond the scope of your capabilities. Provides appropriate reports.

SECONDARY DUTIES

In conjunction with the General Manager, helps to develop annual operation and capital budgets. Develops and maintains a positive image in the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies. Other duties as assigned. If you are someone with: College degree preferred. 3 years of management experience. Experience managing a budget. Experience with decision making and problem solving. Physical Requirements: This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consider applying to become a Guest Services Director with the Merrill Family of Senior Living Communities! Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities. Merrill Gardens is an Equal Opportunity Employer. #J-18808-Ljbffr Merrill Gardens, LLC