Senior Manager, Strategic Repair & AI Enablement
Lumen Inc
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will manage the most critical escalations, drive chronic issues to permanent resolution, and lead automation/AI efforts to improve touchless tickets and customer experience.
You will coordinate with Engineering, Field Ops, NOC, Provisioning, Sales and third-party carriers, while reporting progress to executives and stakeholders.
#J-18808-LjbffrVacancy posted more than 2 months ago
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