Customer Service Specialist III

Customer Service Specialist III

Interacts with customers; gives information in response to inquiries about accounts, products, and services. Typical functions include taking care of and settling customer complaints, answering customers' questions regarding product or service and operation or maintenance, receiving and processing orders/applications, providing information concerning pricing, changes in service, discontinuance, and shipping. The nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. 5-7 years experience. Must have experience with Microsoft Word, Outlook and be proficient in Excel. Ability to problem solve and work independently.