IT Support Technician

About the role Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools. We are looking for a Support IT Technician based in our hub in Brooklyn to support our people and successfully achieve these missions. What you will do Processing of user requests (changes, incidents) using our global ticketing system Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners Responding in a timely manner to service issues and requests Providing technical support across various departments and global locations Onboarding new employees on a regular basis Monitoring of critical IT systems and tools, ensuring high availability at all locations Stock management of laptops and peripherals Use and develop the knowledge base (Wiki) Maintain an up to date inventory Participate in IT Projects Who you are 3+ years experience working in IT Support You have the following skills: Windows 10/11 Network: Basic routing and switching, VLAN, SSL / IPSEC VPN Support: Experience using a ticketing tool MDM: Intune, Iru for Mac is a plus Excellent interpersonal skills, written and oral expression Customer service spirit Autonomous, natural problem solver Rigor, ability to organize $70,000 - $80,000 a year What we offer A meaningful job with an impact on the way people consume fashion and promote sustainability The opportunity to do career-defining work in a fast-growing French‑born scale up The possibility to work as part of a globally diverse team with more than 50 nationalities Two days to help Project - reinforcing your activist journey and volunteer for an association Significant investment in your learning and growth Competitive compensation and benefits package Vestiaire Collective is an equal opportunities employer. Beware of Scams Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or View email address on click.appcast.io. We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details. If you receive a suspicious message, please report it to View email address on click.appcast.io #J-18808-Ljbffr