Client Success Manager
VoiceNation
Title: Client Success Manager
Reporting to: Manager of Client Success Location: Duluth, GA The role: Our Client Success Managers serve as the primary point of contact for clients post-onboarding, owning the client relationship throughout the entire lifecycle. This role is focused on driving long-term client satisfaction, product adoption, and measurable business outcomes by proactively engaging clients, understanding their goals, and delivering ongoing value. As a core member of the Client Success team , you will guide clients from initial onboarding through full adoption and expansion, ensuring they realize maximum value from our products and services. You will partner closely with internal teams to advocate for client, mitigate risk, and build trusted, long-term relationships that support retention and growth. Key responsibilities:- Act as the primary point of contact for clients post-onboarding, responding to inquiries in a timely and professional manner while driving long-term client satisfactions and success
- Drive product adoption, value realization, and expansion by proactively introducing new products, services, and features aligned to client goals and business outcomes
- Proactively manage client accounts across the client lifecycle, including structured check-ins, project based engagements, executive reviews, and strategic initiatives such as case studies and reviews
- Own retention, renewal, and churn mitigation efforts by identifying risk, handling termination requests, and executing strategies to protect and grow recurring revenue (MRR)
- Maintain accurate and up-to-date client data within CRM systems, including activities, health indicators, renewals, forecasting, and engagement history to support visibility and informed decision-making
- Collaborate cross-functionally with Sales, Support, and other stakeholders to advocate for the client, resolve issues, influence product improvements, and deliver a consistently high-quality client experience
- Enjoys owning client relationships end-to-end and being a trusted advisor post-onboarding
- Is proactive, organized, and comfortable managing multiple accounts & priorities
- Communicates clearly and professional with stakeholders at all levels, including executives
- Uses data, insights, and client signals to identify risk, drive adoption, and support renewals
- Collaborate effectively across Sales, Support, and other internal teams to deliver seamless client experiences
- Is motivated by client outcomes, long-term engagement, and continuous improvement
Vacancy posted 15 hours ago
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