Remote Reservations Agent

Devil's Thumb Ranch Resort & Spa Remote Reservations Agent

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. Devil's Thumb Ranch Resort & Spa is renowned for its excellence in hospitality and breathtaking surroundings. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

The purpose of the Remote Reservations Agent position is to ensure that the Ranch mission is executed by booking lodging reservations for individual and group guests. Answer and transfer phone calls, follow department and Ranch policies and procedures, answer guest questions, mail distribution, maintain guest information, daily reports and night audits, make reservations, be knowledgeable about other departments, be aware of guest and Ranch issues.

Essential Duties and Responsibilities:

• Answer all incoming phone calls within 3 rings.
• Respond to all Voicemail messages in a timely manner.
• Answer emails in a timely manner.
• Make/modify/cancel all transient and group reservations as needed.
• Charge guests lodging deposits as required by company policy.
• Check Waitlist and make calls to fill openings/cancellations.
• Make gift cards purchased through phone or online.
• Log any maintenance/housekeeping issues into HOTSoS.
• Log any guest requests in their reservation.
• Charge 3rd party reservations in full on day of arrival.
• Perform other jobs/tasks as requested or required by upper Management.

Requirements:

· Able to sit for extended periods of time.

· Weekend availability is required

· High School Diploma or GED; prior experience with lodging reservations system preferred.

· ResortSuite PMS & Synxis CRS experience preferred.

· Strong Computer skills.

· Able to use multi-line phone.

Compensation Description:

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.