Patient Access Manager

Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Access Manager with HCA HealthONE Swedish, you can be a part of an organization that is devoted to giving back! This position is incentive eligible. Salary Estimate: $59,446.40 - $89,190.40 / year Benefits HCA HealthONE Swedish offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more. Consumer discounts through Abenity and Consumer Discounts. Retirement readiness, rollover assistance services and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Job Summary and Qualifications As the Patient Access Manager, you will be responsible for assisting the Director in the daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers. Please note that this role does require rotating weekend call. Colleagues will be expected to take call once a month. In this role, you will: Perform patient registration function when needed to ensure wait times are kept to a minimum. Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. Ensure QA on registrations for all areas of Registration. Follow‑up on patient complaints promptly. Work closely and professionally with outside agencies on special projects developed by the corporate office. Review the quality of patient registration documents on a daily basis. Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner. Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service. What qualifications you will need: Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements. Minimum three years’ experience in related area with two of these years being healthcare management experience. Equal Employment Opportunity Statement We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Equal Employment Opportunity (EEO) Statement Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training. #J-18808-Ljbffr