Case Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Case Coordinator

PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

• Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A training program to learn how to help employees and customers from some of the world’s most reputable brands

• An assigned Preceptor and manager who will guide you on your career journey

• Career development and promotional growth opportunities through increasing responsibilities

• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

• A stable and consistent work environment in an office and/or virtual setting

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.

• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.

• Process and facilitate necessary treatment services in accordance with company policy and procedure.

• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.

• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.

• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

Education & Licensing High School diploma or GED required.

Experience

One (1) year case management experience or equivalent combination of education and experience required.

Skills & Knowledge

• Knowledge of Bureau of Workers’ Compensation Mandatory elements

• Excellent oral and written communication skills

• PC literate, including Microsoft Office products

• Highly organizational with excellent time management skills

• Excellent customer service skills

• Ability to work independently and in a team environment

• Ability to manage multiple and changing priorities

• Decision making/problem solving skills

• Ability to meet or exceed Performance Competencies

TAKING CARE OF YOU

• Colleagues are offered a world class training program with a comprehensive curriculum, being in person the first week

• An assigned Preceptor and manager that will support and guide you on your career journey

• Career development and promotional growth opportunities

• A diverse and comprehensive benefits package offering including medical, dental vision, 401K, PTO and more

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NEXT STEPS

If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00 - 20.50/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com