Field Service Engineer

Job Description

Job Description

Title: Field Service Engineer
Location: Atlanta, GA 30305 (Travel Job)
Duration: 12 Months Contract (potential to extend)
Travel: 90%
Travel expenses will be reimbursed per the Expense Policy
Schedule: M-F 8 AM - 5 PM
Description:

• This position serves as a resource for the technical maintenance and installation of clients' products for assigned product lines.
• Performs on-site preventative maintenance, installation, and technical updates (TSB's) on company product(s).
• Diagnoses mechanical, hardware, software, and system failures, using established procedures as necessary when performing preventative maintenance, installation, technical updates (TSB's) activities, and routine reagent conversions.
• Documents all activity in a manner compliant with the company's quality procedures.
• Requires specific training and certification.
• May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position.
• Duties are generally routine but may include non-routine tasks.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Required:

• Bachelor's degree in Engineering, i.e., Biomedical Engineering and Mechanical Engineering Preferred
• 0–5 years of experience
• Successful training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written/verbal communication, organization, and prioritization skills.
• Effective customer service skills, which include a positive attitude and helpful customer interaction.
• Applies industry acceptable practices and procedures to install and maintain Client's equipment.
• Schedules and performs preventative maintenance, installations, and modifications as required per department policy.
• Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
• Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base.
• Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines.
• Maintains expenses within departmental guidelines and controls inventory and all company property.
• Ability to travel, including some overnight travel, is required.

About Client:
This is an exciting time to join Client Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, client discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Client is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

#TB_PH
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

\nCompany Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA