Customer Experience Specialist (Fully Remote)

Serve as a strategic advisor to school and district partners throughout the customer lifecycle. Manage onboarding, training, and ongoing adoption to drive value realization and satisfaction. What You’ll Do: Lead customer initiatives, develop success plans, and track product adoption metrics. Collaborate cross-functionally to improve retention, reduce churn, and enhance platform offerings. What We’re Looking For: 3+ years in Customer Success, account management, or implementation, preferably in SaaS or edtech. Strong analytical, communication, and leadership skills with a passion for mission-driven education impact. How We Support You: Comprehensive benefits including medical, dental, vision, 401(k), paid parental leave, and wellness programs. Flexible paid time off, home office stipend, and professional development opportunities. Presence Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections. #J-18808-Ljbffr