Guest Services Agent

Why Work at Hard Rock Hotel San Diego?

Hard Rock Hotel San Diego is a high-energy, music-drenched workplace where team camaraderie and creativity thrive. The hotel's core values-like "CREATE A RAVING TEAM," "PLAY HARD," and "LIVE THE MUSIC"-encourage authenticity, innovation, and standout guest service.

With perks like free cafeteria meals, flexible scheduling, hotel discounts, and an ongoing social vibe, it's a workplace that knows how to celebrate its people. If you're passionate about hospitality, music, and bringing positive energy every day, Hard Rock San Diego rocks as a career choice!

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Coury Hospitality has an amazing opportunity as a Guest Services Agent .

GUEST SERVICES AGENT

Hard Rock Hotel San Diego
On-Site | Full-Time & Part-Time

First Impressions. Lasting Impact. Legendary Hospitality.

At Hard Rock Hotel San Diego, Guest Services is more than a department-it's where unforgettable guest experiences begin. As a Guest Services Agent, you're more than a team member-you're the face, energy, and connection behind exceptional hospitality in the heart of the Gaslamp Quarter.

From check-in to check-out and every memorable moment in between, you help create experiences that keep guests coming back.

Your Mission

Create unforgettable first and final impressions by delivering personalized service, seamless arrivals and departures, and exceptional hospitality at every guest touchpoint.

What You'll Do

Greet every guest with genuine warmth, professionalism, and confidence

Manage guest arrivals and departures with efficiency, accuracy, and care

Assist with room assignments, billing, reservations, and guest requests

Provide recommendations on hotel amenities, dining, nightlife, and local attractions

Anticipate guest needs and deliver personalized service experiences

Resolve guest concerns with empathy, urgency, and professionalism

Collaborate with Valet, Housekeeping, Engineering, and other departments to ensure seamless service

Help create memorable moments that elevate the overall guest experience

You're a Great Fit If You...

Thrive in a fast-paced, high-energy hospitality environment

Are a natural communicator and enjoy connecting with people

Bring guest service, customer service, or hotel experience

Have strong attention to detail and excellent problem-solving skills

Stay calm under pressure while keeping a positive attitude

Love creating memorable experiences and delivering exceptional service

Know the local San Diego scene and enjoy sharing recommendations

Why Join Hard Rock Hotel San Diego?

Legendary Brand: Be part of an iconic hotel known for music, individuality, and unforgettable guest experiences.

Center Stage Downtown: Work in the heart of the Gaslamp Quarter, where San Diego's energy, nightlife, and culture come alive.

Rockstar Perks: Competitive pay, growth opportunities, and career development with Coury Hospitality.

Culture: Join a team where passion, personality, and service excellence take center stage.

Let's Rock This Together

If you're ready to bring the energy, create unforgettable moments, and make every guest feel like a VIP, Hard Rock Hotel San Diego is ready for you.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.