Overnight Cleaner at Whitby Hotel

Job Description

Job Description

Position Summary

The Overnight Cleaner is responsible for ensuring all public and employee areas are cleaned and presented to Firmdale's exceptional standards overnight. This role assists with specific tasks within the Housekeeping department and requires an eager, detail-oriented team player who is comfortable working independently during overnight hours while maintaining excellent service and communication standards.

Key Responsibilities

Cleaning & Presentation

• Mop, polish, and maintain all wood floors.
• Clean public restrooms.
• Clean and vacuum the event floor rooms and screening room.
• Clean the hotel entrance and sidewalk.
• Clean guest and service elevators.
• Empty all office bins and canteen bins.
• Clean staff locker rooms and canteen.
• Clean the family room.
• Clean the housekeeping office.
• Clean the garbage room, taking bins out for garbage collection.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale's requirements.

Guest & Laundry Services

• Service rooms as per guest requests.
• Make beds as per Firmdale SOPs.
• Complete guest requests.
• Wash, dry, and iron hotel and guest laundry when required.
• List all employee laundry, including items going out for the day.

Communication & Relationships

• Maintain good communication with the overnight Duty Manager.
• Report any guest requests to the overnight Duty Manager.
• Inform the overnight Duty Manager of any lost property items found.
• Report immediately any damages or maintenance issues to the overnight Duty Manager.
• Answer the pager promptly.
• Assist the overnight Duty Manager with any duties as assigned.
• Work as part of a team.
• Be knowledgeable of housekeeping etiquette as per Firmdale's SOPs, and of Firmdale's customer service standards.

Health, Safety & Security

• Maintain a clean, safe, hazard-free work environment at all times.
• Be knowledgeable of the hotel's fire and emergency procedures.
• Understand the emergency procedures for the entire hotel.
• Follow security procedures to protect both guest and hotel property; be responsible for any keys given out.
• Maintain a high standard of personal hygiene and appearance at all times.
• Have a thorough knowledge of the hotel and the company.
• Be responsible, while liaising with the Head Housekeeper, for your own development.
• Carry out any other reasonable duty to assist in the smooth running of the company.

Requirements & Qualifications

• Highly attentive to small details.
• Comfortable working independently and as part of a team during overnight hours.
• Ability to work safely with cleaning chemicals and equipment.
• Ability to communicate verbally and in writing.

Key Competencies

• Attention to detail
• Team collaboration
• Reliability, particularly during overnight hours
• Enthusiasm and passion for service
• Resilience under pressure

Working Conditions

• Overnight shift work.
• Physical handling of cleaning equipment and laundry.
• Frequent exposure to cleaning chemicals.
• Standing, walking, bending, and lifting for extended periods.

Experience / Education

• Prior experience cleaning in a hospitality setting is preferred, or a strong passion for cleaning with excellent attention to detail.

Employee Benefits

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

Please note that this job description is not an exhaustive list of tasks and duties, but serves only as a guideline for daily duties, which may change from time to time.