Senior Receivables Analyst

Job Description Purpose: The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US: Therapeutics, PCYC, R&D, Aesthetics, and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP). Our C&C Mission is to provide accurate, timely collection and cash application services while managing customer default risk through effective strategy, analysis, negotiations and dispute resolution. Senior analyst role reporting to the Senior Manager of Credit and Collections, US Accounts Receivable. The area of responsibility is managing collections for a portion of the US net sales of approximately $51 B and 427,000 customers. Primary Job function The Senior Receivables Analyst manages the US Financial Shared Services (FSS) Accounts Receivable (AR) for a portfolio of customers. Responsibilities include but are not limited to the following: Account Review and Analysis, Order Review/Release, Invoice Collections, Customer Claim Review and Reconciliation, Dispute Resolution, Reporting, and liaison with other operational functions (e.g., Pricing, Customer Service, Trade Sales, Customer Master Data). Core Job Responsibilities Quickly become familiar with FSS AR standard operating procedures and business requirements. Monitor accounts for potential risk and communicate intelligence to the FSS Credit Risk Team. Identify root causes for credit or collection challenges; prepare data presentations and trend analysis using tools such as SAP, Sidetrade, Excel, and PowerPoint; resolve complex payment and/or collection issues. For customer orders blocked due to credit hold, review accounts, resolve customer claims/invoices, and support the Credit Risk Team in order release decisions. Partner with multiple AbbVie internal teams/Groups and work directly with customers. Provide financial and analytical support to FSS supported financial partners. Operate independently with moderate supervision under challenging time constraints. Facilitate interpretation and understanding of data, identify risks, develop recommendations for review by senior management, and implement solutions. Create dispute cases and debt forgiveness packets; ensure all related backup documentation is included and approvers have required documentation to review/approve. Demonstrate high degree of written and verbal communication skills; support relationships and communicate effectively with customers and internal areas such as Sales, Customer Service and Contracts & Pricing; resolve challenges with minimal guidance and escalations. Make process improvement recommendations to management. Meet goals and key performance metrics. Support and provide technical insights on projects related to processes or tools within the AR department. Qualifications BA/BS required in Finance/Accounting/Economics. Preferred MBA/CPA, PMI certification. Strong credit, collections, receivables background or 3+ years related experience. Operate independently within own scope of responsibility under general supervision. Strong analytical and decision‑making skills. Working knowledge and experience with SAP and Microsoft Suite (Excel, Word, OneNote, PowerPoint). Strong knowledge of financial and customer data management; ability to organize and present to management verbally and using MS Office and visualization tools. Effective professional written and verbal communication skills. Detail oriented, diligent, proactive, organized, team player. Additional Information The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short‑term incentive programs. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr AbbVie