Casual Clerical Service Agent- Carrollton, TX

Service Agent DHL is currently hiring for a Service Agent. Service Agents provide operational management and support at the service center location to ensure efficient and timely pick‑up and delivery handling of customer materials and shipments. This position will also ensure compliance with safety, security, regulatory, and company policies. Key Responsibilities Provides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments Communicates with Sales/Service to resolve customer problems Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over‑the‑counter payments Dispatches pick‑up and delivery information in a timely and efficient manner; arranges daily pick‑up schedules May process or prepare import/export documentation and assist in the customs clearance process in some markets Skills & Qualifications High School Degree or Equivalent required Previous experience in customer service/support or related field Strong Communication Skills (both oral and written) Proficient in Microsoft Office Products (Outlook, Excel, Word) Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work Physical Requirements Must be able to lift up to seventy (70) lbs. occasionally Must be able to lift forty (40) lbs. frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly Employee Benefits & Incentives Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well‑being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr DHL Express