Aquatics Specialist Charlotte, North Carolina

Primary Function: The Aquatics Specialist (Tech II) will continue to learn and gain experience in the operational aspects of Foster Lake & Pond Management. The Tech II will begin to work independently. They will be familiar with company policies, operations, and software platforms. They will strive to uphold the Core Values and Vision of Foster Lake & Pond Management (FLPM) and show a willingness to learn. Key Responsibilities

RESULTS

Be proficient in FLPM policies Embody company Core Values and Vision Statement. Follow policies and procedures written in Employee Handbook. Abide by FLPM safety policies and participate in scheduled safety meetings. Be able to work independently on lakes, ponds, and stormwater device maintenance activities Receive positive feedback from all FLPM divisions: Preventative Maintenance Receive positive feedback from all FLPM divisions: Construction & Repair Services Receive positive feedback from all FLPM divisions: Retail Receive positive feedback from all FLPM divisions: Corrective Maintenance Must be able to pass a monthly audit with an 80% or better Must be thoroughly familiar with client's scope of service or contract requirements and be able to perform most necessary activities without direct supervision Be proficient in the use of company software platforms Effective communication through client reporting software based on supervisor feedback. Effective time management through proper use of time tracking app with less than 25% admin time Be familiar with our vehicle maintenance system and complete inspections by deadline. Check the company calendar daily on workdays and update when necessary. Complete company self-check-ins and other requested human resource items by stated deadline Use effective communication methods. Provide 2 pieces of Feedback in our human resource software monthly. Communicate effectively with customers, supervisor, and other FLPM employees at all times. Respond to company emails within 2 business days when necessary. Respond to company phone calls and text messages during work hours. Participate and assist in training opportunities Participate and assist in training opportunities. Be proficient in basic equipment maintenance and be able to perform all tasks on the proficiency checklist. Be proficient in facility maintenance and be able to perform all tasks on the proficiency checklist. Attend at least one company-led training annually. Keep certification and licenses current through continuing education credits (CEUs) and/or additional training. Team Work Assists other teams and co-workers throughout the organization Maintains a positive and respectful attitude with team members Has fun working with our team and accomplishing goals together Customer Service Genuinely cares about each customer's needs as much as their own Consistently delivers on commitments to build long-term trust with our customers Takes pride in their work and instead solving problems for customers Communication Demonstrates a positive attitude and effective communication in all situations Ensures expectations are clear, well communicated, and appropriately documented Communicates changes in schedule proactively, recognizing the importance to the team of consistent attendance and punctuality Accountability Demonstrates personal accountability to our clients Demonstrates personal accountability to co-workers and in fulfilling their role on the team Consistently gives a strong effort and works to become the best at what they do Integrity Does the right thing, regardless of the situation Can be relied on to perform their job duties honestly and efficiently with minimal supervision Practices honest, responsive communication in all their interactions Passion Takes pride in their work and displays a desire to be the best at what they do Shows passion for winning, for our organization and our team Takes action when needed, without waiting to be asked #J-18808-Ljbffr Bland Landscaping Company