CALL CENTER REPRESENTATIVE

Position: Call Center Representative Job Type: (Remote) Dayton Roger's is seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a leading contracting company, we pride ourselves on providing exceptional service to our clients and we are looking for someone who shares our passion for excellence. Responsibilities: Answer incoming calls and respond to customer inquiries in a professional and timely manner Provide information about our company, products, and services to potential and existing customers Handle and resolve customer complaints and concerns with patience and empathy Maintain accurate and detailed records of all customer interactions and transactions Collaborate with team members to ensure customer satisfaction and retention Meet or exceed monthly performance goals and targets Requirements: High school diploma or equivalent Previous experience in a call center or customer service role preferred Excellent communication and interpersonal skills Ability to handle a high volume of calls and work in a fast-paced environment Proficient in Microsoft Office and data entry Strong problem-solving and decision-making abilities Availability to work Monday-Friday, 9am-5pm Benefits: Competitive salary Comprehensive health, dental, and vision insurance Paid time off and holidays Opportunities for career growth and advancement Positive and supportive work environment #J-18808-Ljbffr