Bilingual Behavioral Health Care Manager (L3b) Full-Time

Bilingual Behavioral Health Care Manager

Salary Range: $68,000-73,000

Employee Benefits: Medical, dental, vision all with Carefirst Blue Cross Blue Shield, paid time off (vacation, sick, personal, holidays), 403B plan, short-term & long term disability, life insurance.

Telework: This position is approved for hybrid in-person and telework. Job duties require at least two (2) days a week onsite at assigned health center site/s. Job duties also require in-person meetings and collaboration with other staff at PCC. Note: PCC employees must reside in the following five states or District of Columbia: MD, VA, WVA, DE, PA, DC. Relocation expenses are not reimbursed.

Additional Incentives: PCC will cover expenses related to obtaining a Maryland clinical license (up to $500) for eligible credentials (LMSW, LCSW-C, LGPC, LCPC, Psychologist, RN). Covered costs include exam fees, background checks, and related charges. This benefit applies to employees who do not already hold an active license, with the requirement that the license be obtained within 120 days of hire. PCC also covers the cost of license renewal for employees.

The Bilingual Behavioral Health Care Manager (BBHCM) will be responsible for offering behavioral health services to underserved patients living in Montgomery County. This position is as a team member with the Montgomery Cares Behavioral Health Program (MCBHP). This position is best suited for those who are passionate about health equity and enjoy collaborating with other providers to offer behavioral health services in a setting that is integrated with primary care. As a team member within the Collaborative Care Model, you would support primary care providers by identifying, treating and tracking patients with common behavioral health problems such as depression and anxiety. In addition to being part of a multidisciplinary medical team, you would also be part of a broader behavioral health team supporting patients across Montgomery County. Our Montgomery Cares Behavioral Health Program (MCBHP) model makes behavioral health care more accessible for those who need it most. You will be part of a team that is working to advance health equity for vulnerable patients.

This position is a great fit for someone who wants to maximize time on direct service, as the position does not require billing, coordinating with insurance companies or Medicaid/Medicare, or preauthorization. Additionally, while we focus on meeting patient need, there is no quota or compensation tied to productivity.

Essential Duties

1. Provide clinical services, utilizing the Collaborative Care Model of integrated behavioral healthcare.

• Performs and documents biopsychosocial evaluations, seeks psychiatric team consultation, and develops and implements treatment plans with patients
• Reassesses and monitors patients' response to treatment on a regular basis using program instruments to track patient response to medication and/or other treatment
• Provides psychoeducation, behavioral activation and group and individual therapy to patients on an as needed basis as part of their treatment plan (mix of telehealth and in-person services)
• Identifies appropriate resources, and coordinates referral process to community resources or behavioral health resources to meet their treatment goals
• Provides on-site and virtual crisis management and referrals, when necessary, in consultation with primary care providers, Supervisory Behavioral Health Care Manager, Director and consulting psychiatrist.

2. Serves as representative of behavioral health at assigned site/s and works with site partners to ensure optimal operations of integrated behavioral service provision.

• Ensures that the MCBHP functions effectively and efficiently at the assigned primary care health center site/s.
• Ensures that MCBHP Policies and Procedures are implemented and followed
• Serves as the main liaison between the MCBHP staff and other key people
• Oversees the productivity of the MCBHP at the host site, and when appropriate take measures to ensure that access to services is available to patients and that target goals for serving patients are met
• Serves as the primary liaison with the psychiatric consultants, patients, and the primary care provider regarding patient care
• Assists assigned sites with workflow and policies on crisis intervention and other behavioral health topics

Additional Responsibilities

• Participates in staff meetings of the MCBHP, partner health center sites, and PCC • Attends appropriate trainings and meetings to improve skills in appropriate areas • May supervise interns or provide clinical supervision to graduate level providers as appropriate.
• Provides technical assistance and education to assigned health center staff on behavioral health topics Contributes to program publications and PCC committees and workgroups • Other duties as assigned including providing coverage for other staff if needed Skills and Abilities
• Ability to develop and maintain trusted relationships with patients, providers, and other members of the multidisciplinary team
• Excellent organizational and time management skills and ability to manage a caseload of patients with varying complexity of needs
• Excellent oral and written communication skills, including ability to document in an electronic health record
• Self-motivated with the ability to work independently

Education and Experience

• LMSW, LGPC, LCSW-C, LCPC, Licensed Psychologist or BSN Required, including active license OR Maryland license obtained within 120 days of hire
• At least one year of professional experience (may include graduate school experience) working in mental health or social services with underserved populations Required
• Lived or working experience, and sensitivity to, the needs of immigrant and other vulnerable populations
• Bilingual in English and Spanish Required
• Full independent clinical licensure (i.e. LCSW-C or LCPC)
• Proficiency in one or more additional languages besides English and Spanish (eg. Amharic, French, or Portuguese, desirable)
• Approved by the Board of Social Workers or the Board of Counselors and Therapists as a clinical supervisor

ADA Requirements

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines. • This is largely a sedentary role; however, some filing may be required. • This would require the ability to lift files, open filing cabinets and bend or stand as necessary. • Requires ability to learn new software applications as necessary. • Must be able to lift up to 20 pounds. • Must be able to travel locally.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer.