Slot Shift Manager

Slot Shift Manager

Responsible for the overall activity of the Slot Department on an assigned shift. Responsible for hiring, training, and coaching employees. Responsible for ensuring the compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly and professional manner.

PRIMARY RESPONSIBILITIES

• Manages the operation of the department on an assigned shift to include: staffing levels, budgets, and financial goals.
• Recommends procedures to improve the operating quality and efficiency of the Slot Department.
• Prepares and analyzes daily, weekly and monthly reports. Develops and implements changes in accordance with current needs.
• Ensures that customer database is maintained and information is accurate.
• Trains new supervisors.
• Identifies and resolves guest and employee concerns.
• Participates in departmental brainstorming meetings.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Recruits, trains, supervises, motivates and evaluates department staff.
• Complete human resource paperwork in an accurate and timely manner.
• Communicates with Supervisors, Managers, and Directors on Departmental operations.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, CDS Aristocrat system, EVERI compliance). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino related experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must have a working understanding of Title 31. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
• Work requires willingness to work a flexible schedule that may include weekends and evenings. Must be able to be mobile throughout the casino.

WORKING CONDITIONS Working conditions involve walking and meeting and greeting guests in all gaming areas. Work may require weekend, holidays and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.